Application Administrator (Operational) I, II Print (https://www.governmentjobs.com/careers/adacounty/jobs/newprint/4766283) Apply  Application Administrator (Operational) I, II Salary $26.50 - $30.00 Hourly Location Boise, ID Job Type Full-Time with Benefits Job Number 02449 Department Sheriff Division ASB- Business Systems Opening Date 02/10/2025 Closing Date 2/23/2025 11:59 PM Mountain + Description + Benefits General Summary Do you meet our minimum hiring standards? Check here (https://adacounty.id.gov/sheriff/careers/hiring-standards-disqualifiers/) before applying. Under general supervision the Application Administrator provides operational and workflow expertise and helps with the administration of the technology and computer systems used by the Ada County Sheriff’s Office and outside partner agencies within Ada County. Administrators serve as a liaison between Ada County Information Technology and the Ada County Sheriff’s Office. Application Administrator responsibilities include application administration, setting priorities, coordinating and interfacing with vendors, Ada County staff, and outside partner agencies/departments; performing process reviews, technology assessments, and project management that supports technology initiatives and internal application development. DISTINGUISHING FEATURES OF THE CLASS Application Administrator (Operational) I - Performs key support and customer service functions related to the operation and business processes related to specialized law enforcement systems and technology. The work requires a general knowledge of law enforcement systems, operations, and business processes. Application Administrator (Operational) II - Is distinguished from an Admin I by the scope of work which requires a broader range of knowledge of law enforcement systems, operations, and business processes. This position may require being responsible for the training and support of Level I Admins. An Admin II will be a SME (subject matter expert) in multiple different law enforcement systems used by the Ada County Sheriff’s Office. BENEFITS Low cost medical, dental, and vision insurances Idaho PERSI retirement plan Deferred Compensation plan 457(b) with a County match of up to 3% Flexible Spending Accounts – Health and Dependent Care Post-Employment Health Plan – 50% of unused sick leave above 240 hours Employee Assistance Program (EAP) No cost basic life, accidental death, and short-term disability insurances Eleven (11) paid holidays annually Paid vacation leave, sick leave, and parental leave No cost gym access at three (3) County owned gym facilities Wellness Program Optional 401(k) and/or Roth IRA Visit adacounty.id.gov/Human-Resources/Employee-Benefits to view details regarding our full benefits package. Essential Functions Application Administrator Operational I + Writes system and user documentation, including policies and procedures; + Creates functional requirements in use cases; + Troubleshoots system problems, working with System Application Administrators and vendors in root cause analysis; + Provide appropriate actions to resolve application issues; + Serves as point of contact for Ada County Sheriff’s Office and external public safety personnel to resolve inquiries, operational system issues and product enhancement requests; + Conducts interviews and performs analysis to create business cases for projects/initiatives; + Develops and participates in test plans to verify upgrades, patches, and new releases prior to, and after implementation into production; + Follows change and configuration management procedures; + Develops and maintains issue tracking logs, priority lists, and status documents; + Participates in systems design specifications, including project scheduling and timelines; + Utilizes business analysis methodologies and practices; + Educates users on system changes, updates, and improvements; + Supports Application Senior Administrators (Operational) and Public Safety IT Project Manager to evaluate potential software solutions, including both off-the-shelf and internal development; + Performs other related duties as needed or directed. Application Administrator Operational II + In addition to the above; + Identifies and analyzes business/user needs, evaluates current software and business process to recommend system improvements; + Works proactively to identify potential issues and recommends/implements preventative solutions; + Stays up to date on system design, road map, and other system changes, updates, and improvements; + Develops process for implementing software updates to include communication and training on upgrades, patches, and new releases; + Attends user meetings to provide solutions and feedback; + Guides key stakeholders into adopting new process, tools and compliance programs to align with senior leadership’s goals and objectives; + Provides updates to senior leadership to include formal and informal presentations; + Establishes and maintains cooperative working relationships with all agencies across Ada County and exercises good judgment in representing the Ada County Sheriff’s Office to external personnel and agencies; + Coordinate requirements walk-through and signoffs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs. Job Requirements Application Administrator Operational I + Any combination of training and experience that demonstrates possession and competency in the requisite knowledge, skills and abilities; + Knowledge of Law Enforcement systems, operations and business processes; + Strong analytical and problem solving skills; + Understanding of software and business requirements of Ada County’s Sheriff’s Office or similar Public Safety agencies and end-users; + Understanding of the workflow of complex processes for public safety and first responders; + Demonstrated ability to be the subject matter expert in supporting, making recommendations for improvements, and training Ada County Sheriff’s Office users; + Excellent customer service skills; + Excellent problem solving and analytical skills to critically evaluate the information gathered from multiple sources; + Ability to follow written and verbal instructions and present ideas logically and effectively; + Excellent verbal and written communication skills; + Ability to interface with technical and non-technical staff at all levels of the organization; + Excellent attention to detail; + Familiarity working with test plans and test cases; + Ability to work through ambiguous situations and software issues; + Ability to work professionally and interface with the County’s chosen vendors. Application Administrator Operational II + In addition to the above; + Three (3) years of progressively responsible level work in business analysis closely related to the listed essential functions and duties illustrated above; + An associate degree in business, related field or industry accepted certification is desirable; + Understanding of Project Management methodologies and practices; + Experience with projects-based work and handling tasks related to multiple projects with simultaneously required deadlines; + Expertise in planning, facilitating, and participating in working sessions with cross-departmental resources; + Expertise in their knowledge of the business processes in their area of responsibility and the ability to define requirements and core system capabilities that will strategically drive efficiencies in the business considering the entire picture as well as the details; + Basic proficiency of theoretical and practical aspects of project management including tools and techniques. OTHER REQUIREMENTS + Must appear before an oral board and successfully complete a polygraph and background check prior to hire; + This position has been designated safety sensitive and therefore the incumbent is subject to random drug testing. Work Environment & Physical Demands + Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions; + Requires sitting at a desk for long periods of time, up to 8 hours, and ability to lift up to 20 lbs. DISCLAIMER To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed "key positions" in accordance with Title 65, Chapter 5 of Idaho Code. Ada County recognizes that employees are our most valuable asset. We are proud to offer a comprehensive benefits package to benefit-eligible employees designed to support the health, wellness and long-term financial stability of our employees and their families. Healthcare: + Low-cost medical, dental, vision premiums and deductibles + Post-employment health savings account Retirement and Investments Plans: + PERSI retirement benefits + 457(b) post or pre-tax investments options with up to 3% employer match + 401(k) Wellbeing Program: + Employee Assistance Program for short-term counseling on work, family, finances, and personal concerns. + Free ACHD Commuter ride vanpool program + Free bus pass Paid-leave: + 11 paid holidays per year + 8 weeks paid Parental Leave + Approximately 96 hours of vacation accrual for full-time employee + Approximately 96 hours of sick accrual for full-time employee + 5 days paid bereavement leave Life & Short-Term Disability Insurance + Basic Life Insurance employer paid if benefit eligible + Short Term Disability employer paid if benefit eligible Optional Benefits: + Pre-tax Flexible Spending Account and Dependent Care Account + NCPERS Decreasing Term Life Insurance + Supplemental Employee, Spouse, Child Life Insurance + Supplemental Long-Term Disability Insurance + AFLAC Visit us at adacounty.id.gov/Human-Resources/Employee-Benefits to view details regarding our benefits package, including: paid leave, healthcare benefits, retirement benefits, and more! Employer Ada County Department Sheriff Address 7200 Barrister Dr. Boise, Idaho, 83704 Website www.adacounty.id.gov/sheriff Apply Please verify your email address Verify Email