Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Consumer Direct Care Network team provides care and support for people in their homes and communities. Our commitment to our core values of Respect, Integrity, Service, and Excellence guides our interactions with our community. The general purpose of this role is to document, administer, support, and train on new and existing SharePoint applications. Additionally, the promotion of cohesiveness in the office environment and the support of day-to-day operations is vital to the success of this position. This position works closely with Business Leadership to develop quality processes and fully use IT applications.

 JOB DUTIES

Effective written and verbal communicationComply with applicable legal requirements, standards, policies, and proceduresDemonstrate dependabilityDemonstrate high-level problem-solving and decision-making skillsMid-level escalation for troubleshooting and system outagesMaintain necessary skills and knowledge to coordinate workflowPromptly address and resolve incoming incidents and requests within agreed-upon time framesDevelop documentation to incorporate proper processes and procedures as standardsMonitor deliverables and ensure prompt completion of projectsLead, supervise, and complete special projectsLead in professional development and training activitiesHigh-level technical leadership and mentorship of other Information Technology staffPrioritize and multitask effectivelyProvide excellent customer serviceProvide peer mentoring and training to coworkers in clear non-technical languageMaintain SharePoint for a high level of uptime and securityMake recommendations for needed system upgrades/changesConfigure, test, and administer application software, and system management toolsPlan and implement systems automation as needed for better efficiencyAfterhours work as needed for system upgrades and outagesParticipate in on-call rotationOther duties as assignedManage user access and add new users to SharePoint
QUALIFICATIONS
Associate degree in Information Technology or equivalent experienceExperience in 2 or more of the following: SQL Server, Power BI, Power AutomateBe able to successfully pass a background screeningEmployees must provide their own reliable internet if working a remote/hybrid position

PHYSICAL DEMANDS

The physical demands of this position are those required by an individual performing the essential duties of this job, as described above. Reasonable accommodations may be made to enable qualified individuals with disabilities or special needs to perform the essential functions of this job.