The Applications Analyst  analyzes, and implements hospital computer systems, subsystems or modifications to existing systems to achieve the objectives of projects assigned in the most efficient manner.  This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.

Responsibilities:

Evaluates that design of new systems or modifications to existing systems complies with established standards for data accuracy, integrity, confidentiality and security. Determines and develops alternative procedures and business processes to facilitate system functionality Ensures that application systems master files and code tables are maintained in accordance with best practices. Ensure that new systems or modifications comply with data governance policies Ensure compatibility and interoperability of in-house computing systems as needed for Brooks requirements. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. Research and analyze reported system problems and initiate appropriate action and documentation. Submit completed requests for system enhancements with documentation to vendor when appropriate. Coordinate and test the implementation of new releases, software packages and fixes with user departments­ using a controlled test environment. Develop alternative procedures to facilitate system functionality and educate the user on same. Coordinate system changes or requests to meet deadlines to ensure compliance for auditors and federal & state regulatory requirements. Complete estimates and work plans independently as appropriate for design, development, implementation and rollout tasks.­­ Communicate effective updates and work plans as needed. Design & develop reports as requested. Maintain a record of software incidents for use in analysis and interaction with the vendor. Utilize software tools to analyze, design and develop clinical systems and databases. Function as a liaison between the user departments, clinics, management, and external customers as well as vendor support to ensure adequate understanding by all parties. Respond to system malfunctions after normal working hours as needed. Educate super users on system functionality and enhancements as needed. Participate in self-instruction methods, in-house training and outside training opportunities as available.  Provides user support for software programs, testing the functionality of application services, and evaluating the functional requirements of the applications. Provides assistance related to the installation, operation, and maintenance of computer software application programs. Monitors the system, improves the current processes, assessing problems to identify specific areas of concern the organization needs to address. Leverages technology to facilitate a business strategy and improves performance. Brainstorms software solutions and assesses their effectiveness and efficiency in solving an organization's challenges and problems.  Meets with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues. Document and inform the user of the effect of new releases, software packages and fixes prior to implementation. Create and maintain Knowledge Base articles for end user support. May perform other duties as assigned.

Qualifications:          

Bachelor’s Degree that emphasizes math, business or computer science with 4 years system support and analysis, or Associates Degree in Computer science with 4 years health-care systems experience, or 6 years health-care systems experience. Thorough knowledge of software solutions, ability to analyze. Ability to troubleshoot and analyze system problems and provide solutions. Technical, critical thinking and analytical skills in translating customer requests to software solutions. Excellent communication and customer service skills. Must be detail oriented with strong organizational skills. Have the ability to work in a moderately stressful environment and meet required deadlines and perform multiple tasks independently.  Ability to record and deliver information, explain procedures, follow oral and written instructions. Maintains confidentiality of all employees, organizational and patient information. Strong organizational, problem solving and analytical skills. Adheres to organizational policies and procedures. Maintains a clean and safe environment; identifies and reports hazards. Meets all requirements for mandatory in services.         Action oriented, strong sense of urgency; ability to effectively prioritize and manage day-to-day tasks in an efficient manner. Occasional evening and weekend work to meet project deadlines with participation in our on-call rotation.   Attends all mandatory education requested Exhibits excellent service to patients, visitors, physicians, and co-workers. Show courtesy, compassion and respect. Exhibits values of the organization Promotes a positive image of the company to all contacts. Participates in performance improvement activities as needed. Some travel may be required for the purpose of offsite training on software ,user group conferences or work /project related

Location: Brooks Rehabilitation Hospital at 3599 University Blvd South, Jacksonville, FL 32216

Hours: 40 hours per week

Compensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following: 

Competitive Pay  Comprehensive Benefits package  Vacation/Paid Time Off Retirement Plan Employee Discounts Clinical Education and Professional Development Programs