Company Description:

 

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

 

Summary

Collaborate with stakeholders of the Customer Support Management (CSM) platform to ensure seamless integration and functionality. Manage change requests, address issues promptly, and establish priorities within the CSM platform. Work with the organization on future enhancements. Develop processes and provide guidance to drive technical innovation.

 

Responsibilities

Platform Enhancement

Lead and prioritize development, implementation, and ongoing enhancements to the CSM platform. Identify process improvements and work with stakeholders to prioritize enhancements and process changes. Monitor overall system functionality to ensure system functions properly and as expected by end-users.

 

Technical Development

Work closely with Information Technology (IT), vendors, and end-users to ensure system stability. Collaborate with stakeholders to develop analytics that track the effectiveness of content and knowledge solutions. Modify analytics to meet business goals. Maintain a strong working knowledge of the CSM platform and connected systems.

 

Systems Integration

Work with stakeholders and suppliers to develop workflows and systems integrations for automated content delivery. Lead the integration of tools such as translation management systems, project management systems, knowledge bases, and other platforms. Investigate technical issues that arise in the systems and provide timely resolutions. Analyze and evaluate how system design affects the user experience and develop processes with usability in mind. Maintain an in-depth understanding of various functional systems and delivery platforms within Customer Support.

 

Department Software and Processes

Coordinate the creation of release notes, process documentation, and tutorials to support new software processes. Demonstrate system and delivery platform changes to end users and stakeholders. Communicate new processes and requirements to all departments involved and provide technical support. Perform other duties as assigned

 

Minimum Qualifications

2-4 years’ related experience Bachelor’s degree (Computer Science, Information Technology, or Business)

            Non-degree considered if 12+ years of related experience along with a high school diploma or GED

Occasional travel (0-5%) Occasional overnight stays (0-5%) Valid passport

 

Preferred Qualifications

Able to communicate development work to others with little to no technical experience. Strong understanding of Company Customer Support global processes, data, and content. Effective research, problem-solving, and decision-making skills. Experience with SQL, Acrolinx, SharePoint, scripting languages, HTML, JavaScript, CSS, and Google Analytics.

 

Work Authorization:

 

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

 

Compensation and Benefits:

 

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled