Overview The full-time, remote Application Analyst is responsible for configuring, documenting, testing, modifying, and maintaining software applications. The Application Analyst will support the EZCall Scheduling software within UKG (Kronos). This role involves building expertise in specific applications and technologies and contributing to the specification and design development process. The analyst will also create system and operational documentation. Key responsibilities include configuring applications by translating business requirements into software specifications. Proficiency with the EZCall application is essential for this position. This position is eligible for benefits! Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year starting), and a 403B with up to a 6% employer match; visit www.fairview.org/benefits to learn more and get all the details. Responsibilities Job Description Configure, modify, test and troubleshoot existing programs/software. Analyze end user data and business needs to recommend changes and optimize of program/system performance. Develop deep application knowledge within specified focus areas. Write and maintain application systems documentation. Proactively participates in IT workflow processes including 1) Incident and Problem Management, 2) IT Service Request Management, 3) Change Control Management and 4) IT Project Management. Accurately translates business requirements to detail-level system specifications and evaluates against current system capabilities. Understands workflows with the objective to meet business needs. Effectively unit test all code and programs prior to releasing them to the quality assurance team. Resolve all unit test issues in a timely manner. Assist the quality assurance team in identifying test cases and in creating/mining test data to enable a thorough test of all deliverables. Provide implementation/production support as required. Evaluate and understand dependencies between applications to understand if making a change in one application would have a negative impact in another application. Use knowledge of assigned application(s) to help resolve issues and drive optimal business solutions. Support the implementation planning for application program requirements. Support the end-user and technical operations staff as required by providing excellent customer service. Assist senior development staff with the integration of technology within and across areas of IT. Works as a member of an application team as well as with other application and technical teams. Supports multiple concurrent work efforts, educates and coaches other team members, and works with minimal supervision in support of team initiatives. Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes. Provides ongoing operational system support and resolves escalated issues. Interacts with vendors on problem determination, resolution, issue tracking, upgrades and fixes. Participates in after-hours support as determined by IT Leadership Patient Centered: Provide services centered on the needs and safety of our patients and families. Qualifications Required: Education Bachelor’s degree or combination of education and related work experience Experience 3-5 years of IT application experience Solid understanding of the Software Development Life-Cycle (SDLC) Demonstrated analytical critical thinking skills for process development or problem resolution. Knowledge of healthcare processes and application system coordination. Knowledge of database structure and reporting techniques and tools. License/Certification/Registration If supporting Epic, certification in core applications is required within six months of employment Preferred: Education Bachelor’s degree in IT field Experience: Experience within the Healthcare Industry Certifications and experience relative to the role License/Certification/Registration Epic Certifications for Epic roles EEO Statement EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status