Overview

We are looking for an application developer to join Esri Support Services team. Our team builds and manages self-service web and mobile applications such as Esri’s Customer Support website, Esri Support mobile app, and Generative AI chatbot to help customer find answers to technical question about Esri products. As an Application Developer, you will be responsible for designing, developing, and implementing technical solutions specifically for improving customer’s support experience. You will be working on applications developed using JavaScript and Python, along with integrating APIs and databases. The ideal candidate has a good foundation in application development, excellent problem-solving skills, and a passion for delivering high-quality software applications.

Responsibilities

Design, develop, and maintain scalable web and mobile software applications utilizing Python Collaborate with software product managers, UX designers, and stakeholders to define software applications requirements to develop appropriate applications functionality Conduct thorough testing to ensure the reliability, scalability, and performance of software applications Document and communicate the design and functionality of applications through user stories and user documentation Write clean, well-documented, and maintainable code Stay updated with the latest trends and advancements in Python development and related technologies Participate in code reviews and contribute to a collaborative development environment Customize existing Python libraries to meet specific needs Requirements

1+ years professional experience in a similar position or supporting similar and responsibilities Experience with front-end technologies, such as HTML, CSS, JavaScript Demonstrated professional experience with Python frameworks, such as TensorFlow, and libraries such as NumPy, Beautiful Soup Knowledge of Generative AI concepts, chatbots, and LLM frameworks such as LangChain Familiarity with cloud computing platforms (such as AWS, Azure) and containerization technologies (such as Docker, Kubernetes) is a plus Knowledge of relational databases such as SQL, and NoSQL databases such as MongoDB Strong problem-solving and analytical skills Excellent communication and collaboration skills Ability to work effectively both independently and collaboratively in a fast-paced environment Bachelor’s degree in computer science, software engineering, or a related field Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S. Recommended Qualifications

Master’s degree in computer science, software engineering, or a related field Experience developing Generative AI chatbots and LLM frameworks such as LangChain Experience working with front-end technologies, such as HTML, CSS, JavaScript, and frameworks like React is a plus

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is$68,640-$107,120 USD About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

Available in Redlands, CA Requisition ID 2024-1390