The Application Engineer will play a crucial supportive role in partnering with the sales team and the Technical Manager(s) in addressing client needs from a process and technical capability perspective.

Reporting to the Director of Sales and Marketing and guided by the Technical Manager(s), this role ensures that our technical solutions align with client requirements and business objectives. The Application Engineer will develop an understanding of our products, applications, services, and policies to offer high-quality technical support.

They will assist the sales team in understanding client needs and provide technical expertise to develop tailored solutions. Under the guidance of the Technical Manager(s), they will integrate product, process, and application knowledge to solve technical challenges for customers. Additionally, they will help maintain and expand existing business relationships, ensuring client satisfaction and loyalty. The Application Engineer will participate in planning and product trails with customers and be responsible for documenting their engagement and communicating up the chain what actions need to be taken to solve the customers’ problems and deliver value.

They will provide technical support across various markets, including Precision Industrial, Aerospace, Metallurgy and Electronics. Conducting market research and providing insights into value chains and market dynamics will be part of their responsibilities, along with supplying upper management with market information and updates to support informed decision-making. While the role does not involve direct price negotiations, the Application Engineer will maintain an awareness of the commercial aspects of client relationships.