Job Description THE JOB As a member of the Venue Nation IT team, the Implementations Manager will join a talented, diversified team that supports all technologies at Live Nation Venues. As a member of the team, the Implementations Manager will take direction from leadership and help coordinate efforts with internal support teams and strategic vendors to ensure that the company is a technology leader in the live entertainment space and delivering differentiated value to our Venues, Artists, and Fans. This person will ideally have experience with venue-related applications and technologies particularly Point of Sale systems and Digital Signage technologies. WHAT THIS ROLE WILL DO - Establish and maintain business relationships with senior level internal and external partners - Manage the evaluation and deployment of Point of Sale and Digital Signage systems - Thoroughly understand Venue environments and Operations through strategic site visits - Help align broad engagements into appropriate, actionable work streams - Schedule regular cadence meetings to gather application and project requirements, provide updates, and establish a responsibility matrix for follow-up items - Develops key performance indicators to measure and report on the health and operational stability of the infrastructure services - Monitor implementation progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables. WHAT THIS PERSON WILL BRING - Outstanding customer service etiquette through written and verbal communications - Extensive experience working with vendors and ensuring successful delivery of services and results - Experience with and knowledge of current Point of Sale system technology, including hardware, software, transactional and operational elements - Experience / familiarity with Digital Signage operations and technologies - Ability to elicit cooperation from management and other departments - Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business Identify risk of missing deadlines and collaboratively resolve conflicts - Excellent analytical and problem-solving skills to work effectively with teams throughout organization - Strong vision setting, concept articulation, and exceptional communications skills (presentation and written) that would facilitate effective partnering with internal customers, critical stakeholders, and technical leadership teams - Ability to coordinate and collaborate with geographically diverse staff and resources in both daily operations and event support We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 3-5 years of experience as an implementation manager driving an application roll out, facilitating, establishing milestones, abiding by timelines, following up with stakeholders, etc. - PMP Certification - Having experience being the liaison between vendors and business stakeholders - Experience creating effective systems and process documentation for a complex rollout across multitude of sites (ability to identify patterns and establish templates) - Ability to exercise sound and mature judgment in complex, high pressure situations. - 5+ years of working experience in a customer driven support role for an organization at the enterprise level - Strong oral and written communication skills - Must be a self-starter with the ability to work well within a team environment - Proficient with Microsoft Office applications, including Word and Excel - Experience in deploying, working with and/or supporting Point of Sale systems - General understanding of network topology and components - Understanding in reading floorplans and technical drawings preferred. - Experience with Digital Signage systems and technologies preferred - Familiarity with the Zendesk ticketing platform including navigation and reporting preferred. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.