Job Seekers, Please send resumes to resumes@hireitpeople.com Description:
Install software products, applications, and database systems in non-production as well as production environments.Deploy software technology solutions to ensure technical software support.Work closely with technical teams to enhance the quality of existing products.Interact with customers and resolve technical issues.Manage and monitor customers' expectations.Maintain and refresh product support database.Create, track and update support tasks in JIRAInitiate and implement product support procedures, processes and standards.Build strong relationships and partner with business partners related to this programParticipate in strategic team and enterprise initiatives for legal reporting and product supportPreparation of documentation for deliverables, ensure appropriate prioritization, status reporting, escalation and closure of outstanding issuesDevelop health monitoring metrics around all facets of data domainsReview metrics and decipher their usability from the risk and /or the performance angleRequired Qualifications:
6+ years of experience in product support activities and bachelor's degree in Computer Science.Experience with enterprise database technologies (data storage, data movement, and data access etc.) and business intelligence toolsExperience utilizing software such as Oracle, Informatica, Cognos etc.Experience working with products in the financial services industryExperience implementing policies, procedures, processes and compliance related to platform support and management.Experience building consensus and gaining buy-in and addressing complex issues within highly matrixed organizationKnowledge and understanding of SQL and other scripting languages.