Job Seekers, Please send resumes to resumes@hireitpeople.com Description:
Sole ResponsibilitiesBeing part of 24x7, leading L2 production support team for banking applicationsIncident Resolution, Request Resolution, Problem Analysis and Resolution, Release DeploymentBatch Management (Monitoring and Coordination with up-stream down-stream in case any issues)Technical Documentation on Knowledge Management Documentation and filling Daily health check reports.Self learning and developing knowledge in domain and new applications.Work with multi regional team and maintain proper handover from the regional team membersCoordination with the regional leaders from customer side, escalating the issues to respective touch points, provide updates and coordinate to get the issues resolved,Ensure Handover / takeover from/to Shift on pending issues and ensure effective resolutionParticipating in the Infrastructure activities from L2 perspective, stopping/starting applications in support before and after infrastructure activities followed by appropriate checkouts.Working as team lead, ensuring the timely acknowledgement/resolution/reporting/escalations in the shift.Preparing Support metrics/dashboard report and regular support activities reportingAppropriate delegation/coordination of activities in the team/shift and esnure timely completion of tasks.Coming up with ideas on service Improvement for effective service delivery and ensure high level of customer satisfaction.Requirements
6-10 Years of experience in Application Development/Support with at least 2 years in L2 Production Support for investment banking domainBroad Technical Knowledge (command line and scripting in UNIX environment)Good DBMS concepts and SQL writing experienceITIL processes knowledge:Incident ManagementRequest ManagementProblem ManagementRelease and Deployment ManagementExcellent communication skills and user handling skillsOpen for Night Shift and on call Support as requiredKnowledge of ticketing tools like Remedy/SNOW and scheduler tools, Autosys/Cron etcPreferencesAttitude and respect for high quality standardsStrong relationship builderStrong problem solving skillsITIL Foundation CertificationGood reporting skills on SLA/Regular tracking reportsGood knowledge in investment banking domain/applications.Experience of working as a team lead in Investment Bank managing the support activities, ensuring the timely acknowledgement/resolution/reporting/escalations in the shift.