Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team. IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. This position is part of the Scientific Applications Support team located at one of our facilities in Coralville, Iowa; Boulder, Colorado; or Raleigh, North Carolina and will be on-site. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things! In this role, you will have the opportunity to: + Communicate with and support customers to provide pre- and post-sales technical support for a growing NGS product offering. Answer all NGS-related customer inquiries received by phone, email and chat. + Troubleshoot product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases. Use available resources to formulate a timely and informed customer response; reach out to appropriate resources as necessary if the customer concern falls outside range of expertise. + Proactively resolve complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting resolution to the customer’s satisfaction. + Support other IDT service departments and IDT Sales teams through consultation or escalation of product questions, customer issues, and technical inquiries as needed. + Document all incoming and outgoing customer interactions in IDT’s Customer Relationship Management (CRM) database. The essential requirements of the job include: + Bachelor’s degree in life sciences (Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, Bioinformatics, etc.) or other related field + 5+ years of experience of demonstrated ability to analyze data, identify key issues, and proactively solve problems using critical thinking skills + 2+ years of experience of demonstrated advanced theoretical knowledge of, practical experience, and troubleshooting experience in NGS library preparation and targeted resequencing workflows or other relevant experience with life sciences + Effective written and verbal communication skills with message appropriately tailored to audience + Capable of understanding and articulating complex scientific, interpersonal, regulatory, and business issues It would be a plus if you also possess previous experience in: + Advanced degree (Master's or PhD) in life sciences (Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, Bioinformatics, etc.) or other related field + 2+ years of demonstrated experience in a customer support or customer-facing role; experience providing technical support to key or strategic partners + Demonstrated ability to multitask and adjust priorities in a quick paced environment The salary range for this role is $85,000 - $100,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com . Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) . We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.