Kforce has a client in Boston, MA that is seeking an Application Support Analyst. Responsibilities: * Learn off-the-shelf applications largely via self-study, both from the user's perspectives and the support team perspective * The Application Support Analyst will work with users to resolve tiers 2 and 3 application or technical problems * Work with users to define business requirements; Define and implement processes for these requirements * Perform systems testing on enhancements, upgrades, or modification projects * Prepare detailed report specifications for reports requested by users * Write and test requested reports utilizing Crystal Reports, SQL language, or other query tools * The Application Support Analyst will train users on application functions, features and operations * Write or provide succinct production documentation as required * Troubleshoot and identify root cause analysis for systems issues