**Job Description** We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements. **The Role** The role is responsible for supporting the operational integrity of the technologies and services we run and implementing new technologies and operational processes. The Applications Analyst has responsibility for keeping critical business services maintained, healthy and operational; and providing detailed application expertise to support project delivery. We deliver services to all of Carnival UK: the Head Office in Southampton, various remote sites, and to the ships within the P&O Cruises and Cunard Line fleet. The role also encompasses the provision of resources and capabilities to support the delivery of our technology enabled change portfolio through forecasting, planning and prioritisation. **You will:** + Correctly discerning incident priority, ensuring timely and appropriate updates to stakeholders at all levels. + Working with and managing 3rd line support teams and external vendors to resolve problems. Implementing workaround solutions where necessary and appropriate. + The Applications Analyst will be involved in coordinating service restoration as the Incident Resolver. This will involve ensuring investigation techniques and investigation plan followed as part of the resolution team. + The Applications Analyst will be providing expert-level guidance to Architects, Business Analysts and others concerning new and modified services. Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK09 and is offered on a full time basis, with 3 days per week hybrid working in our Southampton office. **About You** Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need: + SQL or other database technologies + Application Deployment + Incident management experience + Change Management Experience + Strong compliance adherence attitude **Being part of our team has its advantages…** We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing. + Home and office-based hybrid working (up to 2 days from home) + Recognition scheme with prizes and awards + Employee Discounted Cruising plus Friends and Family offers + Regular office events including live entertainment, lifestyle events and charity partner fundraisers + Extensive learning and development opportunities + Employee-led networks + Employee Assistance and Wellbeing programmes + Company paid Health Cash Plan and health assessment + In-house Occupational Health help and access to digital GP + Life Assurance + Parental and adoption leave + Employee Shares Plan + Electric Car and Cycle to Work schemes + Onsite restaurant offering range of healthy cooked and grab and go meals + Discounted retail and leisure via discounts portal + Minimum 25 days leave, bank holiday allowance and holiday trading scheme + Contributory Defined Contribution Pension scheme + A friendly welcome with help settling in **Please note:** Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications once this happens. **_\#LI-Hybrid_** _\#Job Functions: Information Technology; Research; Strategy / Planning;_ _\#LI-KP1_ **About Us** Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise. No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people. Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion. It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice. To keep everyone on board fit and well, colleagues who visit or work on our ships must be fully vaccinated, including boosters. We’re reviewing this requirement regularly. **Carnival UK is committed to protecting against potential risks to safeguarding, security and/or fraud risks. This post is subject to the disclosure of criminal records and vetting checks in the event of an individual being offered the position. We will only ask about convictions which are defined as 'not protected'.** Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise. No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people. Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion. It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice. To keep everyone on board fit and well, colleagues who visit or work on our ships must be fully vaccinated. We're reviewing this requirement regularly and you will be advised accordingly should requirements change. Carnival UK is committed to protecting against potential risks to safeguarding, security and/or fraud risks. This post is subject to the disclosure of criminal records and vetting checks in the event of an individual being offered the position. We will only ask about convictions which are defined as 'not protected'.