**Working Title: Application Support Analyst** **Job Class: Information Technology Specialist 3** **Agency: Minnesota IT Services** + **Job ID** : 81101 + **Location** : St. Paul + **Telework Eligible** : Yes #LI-Hybrid + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 11/09/2024 + **Closing Date** : 11/22/2024 + **Hiring Agency/Seniority Unit** : Minnesota IT Services + **Division/Unit** : MMB + **Work Shift/Work Hours** : Day Shift + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $32.89 - $54.06 / hourly; $68,674 - $112,877 / annually + **Job Class Option** : Application + **Classified Status** : Classified + **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Join the 2,600+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota Management and Budget (MMB). MNIT MMB supports critical business operations for the State of Minnesota, including enterprise human resources and payroll, state employee insurance, and benefits administration. The team also provides the technical expertise necessary to manage the state budget and provide economic forecasts to policymakers. The Application Support Analyst ensures the availability, integrity, and recovery of all MMB statewide systems. It provides on-call, technical and operational support for the planning, development, enhancement, maintenance and implementation activities of all MMB statewide system applications. It also supports production and development infrastructures including multiple servers, networking, batch-processing, backup and related activities. Other duties include; providing technical support to all statewide systems technical, developers and functional users, managing the statewide systems automation schedules within all environments, utilizing Automic Applications Manager (AppWorx) software to complete scheduled batch processes in a timely manner, interface with MNIT Enterprise, technical and functional groups to escalate issues for resolution, providing after hours support for the nightly batch processing and other activities as needed in an on-call rotation, maintain quality control by properly completing migrations of online and batch-related objects from development to production, updating operations and system support documentation, assisting with a multiple helpdesks that support access to different applications systems including Office 365, Microsoft Teams, Outlook and Access, and assisting with the management of service hub tickets through BMC Helix. **This position is currently eligible for full-time telework:** + Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota. + Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible. **Minimum Qualifications** **Candidates must clearly demonstrate all of the following qualifications in their resume.** Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) **:** Position requires a minimum of three (3) years of IT related experience in all of the following areas: + Application support in an enterprise environment. + Batch scheduling in an application such as Broadcom's Automic Applications Manager (Appworx), CA-7 or Control-M. + Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties. + Customer service skills that include active listening, empathy, and problem-solving. A master’s degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor’s degree substitutes for two (2) years, OR an IT related associate’s degree substitutes for one (1) year. **Preferred Qualifications** + Excellent analytical capabilities; strong communication skills; ability to work independently, be proactive and accountable for own deliverables. + Knowledge of Broadcom’s Automic Applications Manager (AppWorx) scheduling software. + Knowledge of UCC7/CA7 scheduling package. + Knowledge of Windows Operating system. + Knowledge of Office 365 Administration. + IBM mainframe concepts, including TSO, file structures, etc. + PeopleSoft Application server and Process Scheduler software. + Knowledge of batch interface processing, FTP, and batch scripting. **Additional Requirements** + SEMA4 Records Check (applies to current and past state employees only) + Criminal History Check + Reference Check + Social Security and Address Verification + Education Verification + Other legally required checks **Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.** AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.