Description Are you a tech-savvy problem-solver who speaks fluent Blackboard SIS? Do you enjoy the thrill of diagnosing and solving complex software issues? If so, we're looking for you! What You'll Do: + Provide expert support for Blackboard Student Information System (SIS), responding to inquiries, troubleshooting issues, and helping users get the most out of our platform. + Monitor, maintain, and optimize application performance to keep Blackboard SIS running smoothly and effectively. + Collaborate with cross-functional teams to analyze, resolve, and prevent issues while enhancing system functionality. + Develop documentation, user guides, and training materials to empower users and ensure seamless operations. What You Bring: + Experience with Blackboard SIS (hands-on support experience required). + Strong knowledge of application support practices, troubleshooting techniques, and IT service management. + Excellent communication skills to explain complex technical information in a simple, user-friendly way. + A proactive, solution-oriented mindset with an eye for detail and a knack for multitasking. Bonus Points For: + Knowledge of SQL, integrations, or scripting for customized solutions. + Familiarity with other educational software and SIS platforms. Why Join Us? + Competitive salary and benefits package + A collaborative team that values growth and innovation + The chance to make a real impact on student and educator experiences! Requirements • Possess strong knowledge in Blackboard, Learning Management Systems, and Student Information Systems. • Excellent problem-solving skills with a strong attention to detail. • Exceptional communication and interpersonal skills to effectively interact with team members and customers. • Ability to troubleshoot and resolve technical issues promptly. • Ability to manage and prioritize tasks effectively. • Willingness to learn new technologies and maintain industry knowledge. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .