Job Title – Application Support Lead
Position Duration – 6 Months contract to hire
Location – Dallas, TX

Job Summary:
Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.

Job Responsibilities:
• Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
• Perform code upgrades without supervision.
• Be responsible for, and master multiple subject matter areas of responsibilities.
• Identify and document best practices within their subject matter areas of expertise.
• Provide continuous process improvement suggestions.
• Maintain and document Standard Operating Procedures.

Skills:
• Complex troubleshooting in a mission critical production environment.
• IT Customer Service/Problem Management Resolution experience.

Education/Experience:
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required or equivalent work experience.
• 8+ years experience required.

Must have technical skills, tools, or experience:
General technical knowledge and experience
Have a background in data management - Oracle, Teradata, Hadoop, Data modeling, analytics (tools + reporting)
IT background, Leadership & Management background, highlighting the Data base management experience
Prior experience in a leadership capacity of managing large teams - 50+ people on team, minimum of 25 team members (3-5 years) and experience leading technologists

If interested in this role and have matching skill sets, please apply and one of our team members will get in touch with you.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.