HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
OverviewThe Senior Manager of Application Support will lead a team responsible for diagnosing, triaging, and escalating reported issues to appropriate teams utilizing in-depth product knowledge. The role will facilitate the resolution of business-impacting incidents and service requests, ensuring customer satisfaction remains the primary goal. Success in this role depends on strong technical troubleshooting and development skills, proactive internal and external communication, and initiative.
Responsibilities Lead and manage the application support team to ensure timely and effective resolution of issues. Including direct reports as well as leading our augmented support staff to meet the goals and KPIs of Application Support.Oversee escalations and ensure teams are expeditiously working jira tickets to identified goals. Ensure documentation of tickets meets the standards of HireRight Technology Solutions Center.Partner with the business to improve solutions, provide valuable insights to how best to troubleshoot and support our products.Collaborate with development and product teams to reduce defect backlog. Support release and maintenance windows and be available 24x7 if needed.Keep procedures and troubleshooting links and tools up to date.Provide leadership to effectively troubleshoot and provide resolutions to complex cloud application-related and on premise application issues, providing comprehensive problem statements and supporting collateral to other teams like Development, DevOps, and IT Operations.Ensure software problems are effectively managed and communicated to resolution.Establish close working relationships across multiple departments.Collaborate with end users and stakeholders.Work effectively both independently and in a team environment. Qualifications Degree in a related field and/or industry certifications preferredWorking knowledge of Microsoft Office Products, Database operations, SQL (Oracle, SQL Server and Mongo).Demonstrated problem-solving skills to troubleshoot data flow processes.Ability to handle multiple projects simultaneously and be very results-oriented.Excellent verbal and written communication skills required. What do we offerHireRight offers a competitive benefit package which includes:
HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee
This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time.
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