13017BRJob Description:The Application Support Specialist provides excellent customer service through the use of customer support skills, business, and technical knowledge to triage, diagnose, troubleshoot, and escalate or resolve business application issues. Duties and Responsibilities: Ensure Safety, Environmental, Quality requirements and “where applicable” Responsible Steel requirements are followed. + Responsible for monitoring and responding to open tickets submitted through an incident management system + Troubleshoot and resolve application issues + Troubleshoot and escalate alerts that cannot be resolved to appropriate section + Prioritize and manage service requests and incidents + Progress issues and provide relevant information for troubleshooting or for clarification + Identify opportunities for process improvement and contribute to departmental initiatives + Responsible for improving and documenting the technical processes around application support (using Azure DevOps) + Work with System Stakeholders on change requests, managing issues and establishing priorities + Monitor and maintain performance of daily health checks for applications. + Install, configure, and administer applications + Develop scripts to automate repeatable manual tasks Qualifications: + Bachelor’s degree in Computer Information Systems or equivalent experience in IT related field preferred. + 2+ years of experience in business facing Technical Support role. + Highly skilled in Windows OS. + The ability to work well independently or on a team. + Experience using Microsoft SQL and Oracle. + Excellent writing and communication skills. + Detail-oriented, with excellent analytical, technical, and problem-solving skills. + Ability to communicate effectively with business users. Working Conditions and Physical Requirements: This position requires the ability to work in an office setting with occasional tasks in the mill, which could typically involve extreme environments from hot to cold. This position can require long hours, weekend, and holiday coverage to support routine responsibilities. Supervisory Responsibility: This position does not supervise others. Auto req ID:13017BRCompany:Big River Steel LLCPosting Title:Application Support Specialist, BRSState/Province:Arkansas Company Overview: Since 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy. We show pride in our communities with community partnerships, corporate charitable contributions, company-sponsored employee volunteer initiatives, leadership training, and much more. And of course, we have a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel. We are honored to have earned accolades and awards from well-regarded organizations, including the following: + Newsweek’s Top 100 Most Loved Workplaces® 2021, ’22, ‘23 + Human Rights Campaign Foundation’s Equality 100 Award 2020, ’21,’22, ‘23 + Disability:IN’s Best Places to Work for Disability Inclusion 2021, ’22, ‘23 + Ethisphere’s World’s Most Ethical Companies® 2022, ‘23 + Military Times’ Best for Vets: Employers 2023 + Mansfield Certification for progressing Diversity, Equality, and Inclusion in Legal Department: 2023 Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel’s success for over 100 years, and it remains critical to our company’s success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.) Competency Summary: At U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals: Think: Think Critically and Drive Change Lead: Develop Talent and Collaborate Do: Empower Performance and Deliver Results