**Role: Application Support Senior Analyst** **Location: NYC, NY -10013 (Hybrid – 3 days onsite per week)** **Position type: 12 months with high possibility of extension/Conversion as FTE** One of our Fortune 50 Financial Service Clients has a new opportunity as an Application Support Senior Analyst. If you are looking for a highly visible project with exposure to multiple lines of business and stakeholders across the enterprise, we encourage you to apply! **What's in it for you?** · Hybrid schedule · Great growth opportunity for early in career applicants · Long term engagement · 401k eligibility · Comprehensive benefits · Free upskill training **In this role, you will:** • Providing technical support to the GMI users, including troubleshooting issues, answering questions, and resolving problems • Configuring and maintaining the GMI system, including testing and implementing system changes and updates • Collaborating with other teams and departments, such as development, testing, and project management, to ensure effective system operation and support • Monitoring system performance and identifying opportunities for improvement or optimization • Developing and maintaining system documentation, including procedures and user guides • Participating in system testing, validation, and implementation projects • Providing training and support to GMI users, including new employee onboarding and ongoing training and development. • Provide technical solutions and liaise with the Operations business during critical production outages while managing the remediation tasks following these outages to avoid repeat failures. • Work with the Development and Release teams to ensure robust software implementations. • Create innovative solutions and proactive approaches to optimizing processes • Effectively communicate issues and status updates with business users, second level support, and development teams **Required Qualifications:** • Excellent problem-solving skills and the ability to troubleshoot complex technical issues • Experience in Production support or software development for 5-8 years, preferably in fintech industry • Experience in ITIL would be beneficial • Experience in a demanding environment, working to strict deadlines • Experience in a service-based environment would be beneficial • Experience in analyzing and solving problems • GMI, AS/400 and System 36/RPGLE. • Strong SQL knowledge and query writing • ITRS, ServiceNow • Nice to have: Python, Perl, and or Scripting skills **Desired Qualifications:** • Ability to communicate well at all levels • Strong organizational skills • Self-motivating • Ability to work in a team environment • Ability to learn new skills quickly with little supervision • Possess strong communication skills, in both verbal and written format. • Well organized and able to multi-task. • Planning, delegation, multi-tasking, and prioritization skills. • Team-oriented with a collegial approach to addressing challenges. • Will be a highly motivated, strong performer with a proven ability to manage remote vendor teams to full effectiveness. • Willingness and proactivity to take ownership of issues and see them through to resolution. • Desire, and proven ability, to constantly improve technical environments and platforms. • Must have strong attention to detail and not be willing to settle for a job half done. • Be flexible to react to situations within the production support environment. **Frequently Asked Questions:** + **Benefits?** Yes, provided by Experis + **Remote Workers?** Hybrid + **Visa Sponsorship?** USC or GC + **Corp-to-Corp?** Not eligible **How to Apply:** For immediate attention please apply online **3 Interviews Rounds: 2 technical rounds + final with hiring Manager** **Pay range: $70 - $78/hr on W2** **MUST have AS/400 exp.** ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.