Job Description

Hello Future Application Systems Analyst Programmer - FNB eBucks

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has experience in:

To be involved in all phases of application systems analysis design development maintenance and enhancement of computer-based systemsSQL experience is none negotiableAWS experience would be a benefitLinux systems experience is none negotiableVersion control – bitbucket or GIT experiencePearl or Python experience is beneficialThe successful candidate must have worked and dealt with big dataData governance experience  Qualifications: AWS certification and data certification is beneficial  Customer Rewards experience is preferred

Key Responsibilities:

Handle customer queries – second line support Handling data related queriesDrafting business requirements Drafting ad hoc reports Deliver against operational and cost targetsPrioritise resource allocation to minimise and reduce wastageMonitor costs for the financial year according to the operational planAllocates and approves expenditureReview cost reports and resolves or explains variances to the budgetIdentify, control and escalate potential risks that may lead to increased costsManage costs or expenses within approved budget to achieve cost efficienciesDeliver customer experience excellence aligned to Organisational values and service standardsBuild professional long-term relationships with customers based on trust that builds the brandEnsure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service optionsEnsure resolution of customer queries and complaints timeously and ownership of issuesAnalyse customer feedback to help improve customer service

We can be a match if you are:

Able to work independentSelf starter and able to run with tasks on their ownHave 4 years experience in similar role

You will have access to:

Opportunities to network and collaborate.Challenging Work.Opportunities to innovate.

#Post

#FNB

#LI-NN2

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Job Details

Application Closing Date

02/07/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.