**Job Description:** Capgemini is hiring a Google Cloud Contact Center AI Architect. This role will be responsible for designing the conversation framework for virtual agents using Google’s CCAI solutions. The successful candidate will lead the development of conversation flows, intents, and entities, ensuring smooth integration with APIs and customer systems. We require a deep understanding conversational design, including playbook development, generative fallback, and the use of new-gen AI tools. **Key Responsibilities:** + Label Agent Questions & Answers: Define and label questions and responses within the conversational architecture to ensure clarity and consistency. + Labeling and Entity Construction: Design and build intents, entities, and annotations within the dialog flow tool to ensure accurate and responsive solutions. + Labeling in Dialog flow: Use labels as Pages in Dialog flow’s conversation nodes to structure the interaction pathways effectively. + API Documentation: Write API documentation to specify endpoints and technical requirements needed for customers to implement CCAI solutions. + Stakeholder Collaboration: Collaborate with customers, Data Architects, and API teams to align use case requirements and technical API specifications. + Playbook Development: Create playbooks outlining key conversation paths, failbacks strategies, and proactive engagement. + Generative AL tools: Leverage Generative Fallback and AI-powered tools like Generators to enhance virtual agent adaptability and dynamic content creation. + Dialog flow Integration: Oversee the development and integration of Dialog flow agents with enterprise systems, ensuring a seamless user experience. + Cross-Functional Collaboration: Partner with stakeholders across technical and business teas to align conversation design with business objectives. **Required Skills:** + Bachelor’s or Master’s degree in computer science, Engineering, or related technical field. + 6 plus year of experience in software engineering, with experience in the AL/ML domain. + Strong technical leadership skills with experience leading complex technical projects. + Strong problem-solving skills with the ability to identify and mitigate technical risks and issues. + Strong communication and stakeholder management skills, with the ability to work effectively with senior leaders and external partners. + Expertise working in an Agile development environment short sprint. + Good knowledge of GCP CCAI service, Dialog flow CX, Agent Assist and some experience in the telecom domain with contact center technologies and workflows. **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion. Get The Future You Want | www.capgemini.com **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Programmer/Analyst_ **Organization:** _I&D_ **Title:** _Applications Consultant - Google CCAI Architect_ **Location:** _CA-San Francisco_ **Requisition ID:** _076982_