Role Purpose

The purpose of this position is to support the growth of Corning’s Packaging and Wafer business within the Semiconductor Technologies & Solutions division through alignment of customer technical requirements with internal capabilities while working closely with the account manager and other commercial functions. This includes supporting the execution of new business development initiatives and product line plan with operations, development, engineering, sales, and marketing organizations. The Applications Engineer also supplies the voice of the customer to the technology and development teams for new product and capability developments.

Major Responsibilities Provide technical engineering expertise, in a commercial role, to key accounts of the semiconductor industry to support existing products as well as design-in qualification processes Understand key technology trends, engage with key customers in the region and build relationship with the technical community Establish the interface required for existing and new growth opportunities within the customer’s and Corning cross functional teams (materials manufacturing, finishing, coating, etc.); project and account managers; RD&E; and international sales office representatives Prepare and provide technical presentations and responses as required.  Connect technical properties and requirements to customer applications to analyze customer trends, new opportunities and recommend course of actions to enhance Corning‘s position Identify new growth opportunities for existing and emerging applications and maximize profitability by understanding the value proposition, analyzing market segments, reviewing the competitive landscape, conducting product analysis, and supporting the development of tactical plans and strategies Work closely with regional business development/sales manager as well as program manager and subject matter experts to support on all technical engagements with new and existing customers Day to Day Responsibilities Interface with peers in supply chain, operations, manufacturing, engineering, commercial technology, and sales.  Provide information to these teams per internal systems Assist regional business development/sales and program manager with technical aspects of customer relationships Negotiate product specifications, promote standard products Gain specification agreement with customers to design-in P&W products Organize internal response to product quality disagreements with customers and represent the outcome to the customer Publish detailed trip reports with clear actions and update cases as well as activities of the accounts in SFDC Provide the customer technical interface between P&W business and assigned customers Act as primary point of contact for customers’ technical information requests. Provide technical assistance to the customers’ manufacturing and sales operations. Prepare and maintain (and present as required internally and externally) technical and product related training presentations to assist customers. Identify new product and application opportunities at customers or otherwise in the field and report back internally for assessment and development. Proactively identify key decision makers/influencers with the customer organization (R&D, engineering, manufacturing) and build solid relationship

 

Travel Requirements

50%. International included. Travel to team members to drive work streams and customers for direct interface.

Experiences/Education Bachelor of Science or equivalent in technical field Yellow Belt Training Lean Fundamentals Track record of delivering results. Broad manufacturing and engineering experiences Project leadership (scope to implementation) Coaching and developing junior engineers/technicians Manufacturing Workshops (MPIW or equivalent) Required Skills Skills to communicate clearly in front of a large (perhaps unsympathetic) group, including explaining P&W technology and applications Ability to apply technical knowledge to solve customer problems.  Ability to “think ahead”, using judgment to anticipate outcomes for different technical scenarios. Ability to effectively organize, participate in and lead cross-functional and diverse teams.  Ability to gain trust and cooperation from a diverse set of internal colleagues and external customers Strong planning, documentation, and process proclivity Comfortable in a changing work environment Team player with a collaborative mindset Soft Skills Experience working with international teams – sensitive to cultural differences amongst customers and team members Establish direction and create commitment – involves others to gain commitment to overall business direction Ability to build and maintain effective relationships with internal cross-functional teams and customers