Job Description:
Provides technical support to Synopsys customers and field engineers. Helps to resolve issues related to Synopsys products during design.
Support process includes:
-Diagnosing
-Troubleshooting
-Reproducing customer scenarios on internal testcases
-Providing workarounds for product bugs.
-Help in adoption of Synopsys products and features by the customers
-Documenting the solutions and publishing solutions
-May be involved in customer training.

Provides solutions for issues covering:
-Usage
-Methodology
-Product defects
-Interoperability between different domains and tools etc.
-Reports design, reliability and maintenance issues to R&D.
-Reports customer's new requirement as enhancements to R&D
-Follow up with the customer and R&D for the closure of the issues
Requires experience in one or more Synopsys Products and/or Area. Requires 1-2 years of related experience.
Need excellent customer interface and communication skills. Possesses a solid understanding of specialization area. Working knowledge of one other related area is a plus. Resolves issues in creative ways. Exercises judgement in selecting techniques to obtain solutions.
Networks with senior internal and external customers. Executes remote projects from external and internal customers. May be deployed at customer sites for long (2-3 Months) periods of time.
May be required to deliver customer training and supervise labs. May need to travel to customer sites for support and training.
Some content creation/review may be required. Requires good customer focus & agile learning skills. AEs will have access to detailed training on all products and flows. AEs may need to work in different shifts extending to midnight.