The Applications Service Supervisor is responsible for providing high-quality service by administering day-to-day operations and supervising multiple Business Systems Analysts. Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on simply being kind when servicing our co-workers and clients.
Successful Application Services Supervisors must:
Uphold the values and ethics of WaFd Bank, such as integrity, teamwork, ownership, simplicity, service, and kindness.Manage personnel issues, including staff onboarding and training, workflow management, and daily adherence to operational processes.Oversee day-to-day operations and mentor team members.Assist the manager in optimizing operational effectiveness, productivity, and efficiency.Ensure a high level of customer satisfaction by delivering excellent service.Assume responsibility for the Application Services team in the absence of the Applications Service Manager.Key Functions:
Deliver Exceptional Service: Lead the team to provide high-quality service that meets business expectations in a timely, cost-effective way.Promote a collaborative team approach.Know the company’s technology, financial products, regulatory climate, and functionality needs and use them to support business units in improving their products and services.Maintain knowledge of Bank systems and processes to help with technical needs, projects, and audits.Model integrity and professionalism, including personal appearance and conduct, banking industry knowledge, customer service and interpersonal skills, and value or needs-based selling techniques.Acquire a strong understanding of the Core system and use it for maintenance and troubleshooting.Ensure integrated, cross-departmental requirements planning for products, compliance, information, and functionality across departments efficiently that minimizes impact on business stakeholders.Assist the manager in training efforts and staff skill development and participate in regular coaching and formal performance evaluations.Maintain relationships across the Company and develop a basic working knowledge of functional roles to support problem resolution and quality service delivery.Protect WaFd Bank’s Interests: Maintain the integrity of WaFd Bank’s business needs and provide oversight to Information Technology (IT) related governance and compliance.Define product, regulatory, and business requirements clearly and verify that the solution meets them.Manage daily operations, monitor applications' health, escalate/resolve issues, and ensure assigned work (i.e., general support, project, or product team) is completed promptly.Utilize Agile methodology to track, monitor, and prioritize assigned work.Monitor resource allocation for Enterprise Projects or Product Team initiatives.Monitor and maintain vendor relationships and contract adherence.Complete and pass all assigned eLearning courses.Avoid any real or perceived conflicts of interest and maintain client privacy and confidentiality.Train and support the team with product, technology, and operational knowledge.Show Leadership and Continuous Self-Improvement: Serve as a mentor and role model for the team.Demonstrate leadership and self-improvement by mentoring and training the team.Identify training needs.Lead cross-training programs to support effectiveness and skill development.Assist with documenting department procedures and maintaining department audit documentation.Troubleshoot system issues and outages until resolved, which may require after-hours availability.Maintain and improve team communications.
Adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
Perform other job duties as assigned
Qualifications
Education/Skills/Training:
Strong leadership and customer service skills.Great analytical, problem-solving, organizational, and communication skills.Ability to report findings and suggestions to leaders.Ability to teach new tools or processes patiently with others.Ability to share knowledge with colleagues.Understanding of custom software development for banking.Ability to interpret and communicate regulations and laws to all levels of the organization.Ability to solve problems, handle complex and confidential information, and work cross-functionally.Knowledge of bank systems, including operating and network systems, with a strong desire to learn more about these systems and other technologies.Ability to define requirements for audit, compliance, and regulatory recommendations.Ability to quickly determine functional needs from non-technical conversations with users and to use analytical skills and tools (e.g., Excel, SQL) to make sound business decisions.Analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.Listening skills, understanding what people say, probing when appropriate, and helping them articulate their needs.The ability to handle stressful situations.Must be team-oriented, self-motivated, and able to work with minimal supervision.Experience:
Prior banking and supervisory experience preferred. BenefitsAt WaFd Bank you get all of these great benefits!
Paid time off for vacation, sick days and holidaysHealth insuranceStock optionsBonus programsGenerous 7% 401(k) employer matching*Paid Parental LeaveLife and AD&D insuranceLong-term disabilityTuition ReimbursementEmployee assistance programsPre-tax health and dependent-care spending plansWaFd Bank Benefits Summary - Click here for more information
EEO StatementWe are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375
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Requisition Post Information* : Posted Date 10/23/2024 Options Apply for this job onlineApply via your Mobile deviceShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
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