Our National IT Services department supports every part of our organization – from Finance and Project Management to Logistics, Operations, Warehouse and more. Our team of IT managers, analysts, specialists and service desk technicians drive innovation and lend their expertise to our people across the entire company, building careers that are both challenging and rewarding.

Join us as an experienced IT applications professional, where your expertise will be pivotal in collaborating with our dynamic team to introduce advanced technical systems and devices into our US warehouses. Your focus will center on leveraging your existing knowledge and becoming a software and database expert as part of ALDI's continued evolution. If you have a deep passion for optimizing warehouse operations, fine-tuning applications, and thriving in a collaborative environment, seize the opportunity to further enhance your skills through our comprehensive 12-week training plan. Make your mark and drive excellence in this invigorating role!

Position Type: Full-Time
Starting Salary: $85,000
Salary Increases: Year 2 - $90,000 | Year 3 - $95,000 
Work Location: Batavia, IL
This role is eligible to participate in ALDI’s Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week).

Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.

• Notifies team leadership of recurring issues.
• Recommends process improvements for area of responsibility.
• Resolves incidents and requests in a timely manner; documents work and resolution steps within service management tool.
• Escalates incidents and requests to appropriate internal personnel or external vendors when further expertise is required.
• Participates in the overall Information Technology Infrastructure Library (ITIL) service management processes for software and hardware solutions.
• Assists or coordinates with national and international project delivery, including documentation, testing, training, and deployment for software or hardware solutions.
• Utilizes and maintains advanced technical skills and experience or advanced level of ALDI business expertise to achieve the position objective.
• Identifies and coordinates the development and implementation of procedures and process improvements across multiple services and/or teams.
• Evaluates current processes, procedures and technology, and reports findings to leadership.
• Collaborates with team members and communicates relevant information to leadership.
• Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information.
• Other duties as assigned.

Job-specific Competencies:
Knowledge/Skills/Abilities

• Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
• Gives attention to detail and follows instruction.
• Excellent verbal and written communication skills.
• Effective time management; maximizes productivity.
• Prepares written materials to meet purpose and audience.
• Develops and maintains positive relationships with internal and external parties.
• Ability to interpret and apply company policies and procedures.  
• Ability to understand overall data flow from user specifications considering all input and output, hardware, software and the operating environment.
• Proficient with office productivity software. 
• Possess advanced relevant technical skill sets and experience.
• Has expertise in business processes and solutions.
• Knowledge of and ability to identify opportunities for procedures or process improvements.
• Ability to define specifications from user requirements.
• Strong analytics skills (data visualization a plus).

Education and Experience:

• Bachelor's Degree or a combination of education and experience providing equivalent knowledge required.  
• A minimum of 3 years of relevant experience required.
• Or, a combination of education and experience providing equivalent knowledge. 
• Experience with support of Warehouse Management Systems preferred.
• Hands on experience with Manhattan WMS/WMOS preferred.
• Supply chain experience preferred.
• Experience participating in and leading projects preferred.
• A minimum of 3 years’ experience implementing large scale warehouse management solutions preferred.
• Experience with SQL - Intermediate to Advanced skillset preferred.
• Experience in Jira and Confluence systems preferred.
• Exposure with SSIS/SSRS reporting preferred.


Physical Requirements:

• Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties.
• Regularly required to sit, reach, grasp, stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push, pull, bend, lift and move up to 25 lbs.

Travel:

• International & Domestic travel required.
• Up to 25% Domestic travel through 2025, then 10% thereafter.