Description Are you an Applications Support Business Analyst serving as a liaison between multiple business units and technology teams to solve issues, find root causes, define processes and implement improvements and functionalities? Are you passionate about collaborating and working closely with customers to develop innovative and creative technical solutions? If so, we're looking for someone like you to join our team at APL. We are seeking an Application Support Business Analyst with experience in requirements gathering, technical troubleshooting, and product implementation. You will be expected to engage with both technical and functional team members to implement, support and develop enterprise software applications. As an Applications Support Business Analyst, in the Information Technology Services Department, you will… Work closely with Human Resources, IT, and other stakeholders to conduct and document functional analysis and build detailed business and functional requirements. Build business process workflows and data diagrams; analyze and suggest improvements, and participate in design reviews to ensure solutions meet user requirements. Analyze, document and define solutions to production issues; support the day-to-day operations, determine appropriate escalation methods and effectively communicate. Provide direct support and training to customers and end users, enhancing their knowledge and capabilities and maximize use of the tools. Demonstrate the ability to work independently and cross-functionally with multi-functional teams and handle multiple priorities. Assist business customers with testing of system changes to ensure quality and stability. Assist project leadership by mapping out development plans, refining requirements and scope, and proactively communicating status updates to business leaders, stakeholders, and users. Have the opportunity to develop and enhance your technical skills in this role. Qualifications You meet our minimum qualifications for the job if you... Have a BS degree in Information Systems, Business and Technology Management or related field. 2+ years of experience in application support, IT help desk, technical business analysis, or a similar role. Are thorough with strong analytical, organizational, and problem-solving skills. Have experience in various stages of the Software Development Process. Have strong interpersonal, written and oral communication skills. Have the ability to work both independently and as part of a larger team. Are proficient in Microsoft operating system and Office Suite of applications (Excel, Word, PowerPoint and Visio). You'll go above and beyond our minimum requirements if you... Have experience handling small projects independently. Familiarity with or a strong willingness to learn programming languages such as SQL, Java, and .NET development. Possess relevant training or certifications, such as ITSM, ITIL, HDI, PMP, or similar industry-recognized credentials. Experience with ServiceNow or other IT ticketing system(s). Knowledge of Articulate content development tools. Have worked with Human Resources Information Systems such as: Workday – Human Capital Management (HCM) SABA (Cornerstone) or other Learning Management Systems Why work at APL? The Johns Hopkins University Applied Physics Laboratory (APL) brings extraordinary expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates. At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at http://www.jhuapl.edu/careers. About Us All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to promoting an innovative environment that embraces diversity of perspectives, encourages creativity, and supports inclusion of new ideas. In doing so, we are committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu. Only by ensuring that everyone’s voice is heard are we empowered to be bold, do great things, and make the world a better place. The referenced pay range is based on JHU APL’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis. Minimum Rate $85,000 Annually Maximum Rate $180,000 Annually