This is an exciting opportunity to join the Securities Services technology group at JPMorgan. In this business-facing technology support/SRE role, you will be at the forefront of supporting technology solutions for various products within Securities Services, both locally and globally. This role offers a unique chance for career progression within a rapidly growing business area.

As an Application Support Engineer at JPMorgan Chase within the Securities Services technology group, you will play a crucial role in a business-oriented technology support/Site Reliability Engineering position. Your responsibilities will include providing technology solutions for a variety of products within Securities Services, both within sites across the Asia Pacific and globally. This role offers a genuine opportunity for career advancement within a business area experiencing growth. You will serve as the primary technology interface for business and operations teams in Manila and across the Asia Pacific region, offering business-oriented technology support and managing production technology incidents until they are resolved.

Job Responsibilities:

•   Providing business facing technology support to business and operations groups across the Asia Pacific region.
•   Working within a follow-the-sun support model with global counterparts 
•   Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
•   Performing post incident analysis, identifying, tracking and implementing preventative measures
•   Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards
•   Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment 
•   Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team
 

Required qualifications, capabilities and skills:

•   Formal training or certification on Technology for Financial and Banking sector concepts and 3+ years applied experience
•   Bachelor's degree in Engineering, Computer Science, or Information Technology
•   A proven track record of Production Support & SRE: A clear understanding of SRE protocols and methodologies  
•   Support Management skills: design and use monitoring dashboards for day-to-day support, generate service KPIs, report on service stability & performance and log & message bus monitoring
•   Experience in disaster recovery planning and test execution
•   A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages

•  Experience and Skills in the following:

Scripting languages such as: Perl, Python, Linux/UNIX shell Database: Oracle, MS-SQL, PostgreSQL, Casandra, Snowflake Telemetry & Application Performance monitoring tools such as: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos Schedulers - Control-M / Autosys
 

Preferred qualifications, capabilities and skills:

Ideally: AWS experience & certification: experience with core AWS services such as: EC2, S3, EKS, RDS, Cloudwatch (& DataDog)  Prior experience in JAVA development is a plus