Our growing Production support team is looking for an SME for our challenging **Applications Support Sr Analyst** role. Global Production Assurance (GPA) function under Technology department is providing ongoing support activities to our internal clients. As part of GPA’s portfolio one can see Application and Infrastructure support, Architecture teams, Automation activities, and a lot else. GPA is global across the globe – we have presence in multiple continents, and lot of countries so you can grow both vertically and horizontally in this environment. **Your responsibilities will be:** + Development and upkeep of the technical support documentation. + Professional review of new developments before the implementation, taking into account the production environment regulations. + Identification of the potential issues in the Production environment (Preventive), initiating the Investigation process, supervising the Repair process. + Prepare development suggestions to optimize / automate batch processing within the application. + In the event of a business outage, participating of the investigation's calls, expert technical assistance to resolve the situation, keeping in mind the Business Area, Citi and the Audit processes / interests. + Regularly report to the Direct manager (s) and the Support manager (s) on ongoing items and plans. **Qualifications we need:** + 3-5 years experience in an Applications Support or Application Development role is a must + Familiar with Microsoft Office or equivalent packages in the use of Word Processing, Spreadsheets, Presentation tools, Collaboration sites, Email etc. + Hands-on Unix and ETL system experience is needed + Good Oracle/Sybase database experience is also required + Basic knowledge of middleware technologies (eg. WebSphere, Tomcat or similar) + Fluency in English + Bachelor’s/University degree or equivalent experience **What we offer:** By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well: + Cafeteria Program + Home Office Allowance (for colleagues working in hybrid work models) + Paid Parental Leave Program (maternity and paternity leave) + Private Medical Care Program and onsite medical rooms at our offices + Pension Plan Contribution to voluntary pension fund + Group Life Insurance + Employee Assistance Program + Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed + Flexible work arrangements to support you in managing work - life balance + Career progression opportunities across geographies and business lines + Socially active employee communities with diverse networking opportunities Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. **Sounds like Citi has everything you need? Then apply to discover the true extent of your** **capabilities.** ​\#LI-OD1 ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Applications Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.