Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Commercial & Investment Bank PaymentsTechnology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Responds to service requests from Client facing support teams, Operations, Risk/control partners and others Conducts shell scripting and works with Application Support monitoring tools (Splunk, Bit Bucket, etc)  Works closely with end users and software Engineers in resolving day to day issues and conducting daily health checks of applications and processes Participates in root cause calls and drives actions to resolution with a keen focus on preventing incidents

 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Hands on experience in Windows, .NET, and Unix Operating systems Programming experience in Java or Python in software development lifecyce Strong shell automation scripting in (Oracle, SQL Server, VBScript, Python, Java, and/or Powershell)  Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software Experience in Application Support Monitoring Tools (Splunk, Bitbucket, etc.) Strong collaboration and communications skills in working with teams to develop meaningful relationships in achieving common goals U.S. Citizenship only (Must pass 4-6 months U.S Government IRS clearance process)

 

Preferred qualifications, capabilities, and skills

Working understanding of public cloud (AWS preferred) Working knowledge of RDS and Citrix environment  Experience with Active Directory  Experience in a very large financial services technology environment Knowledge of industry-wide technology trends and best practices