Schedule: Monday - Friday 9 am to 5 pm (hybrid in-person / remote schedule)

The Application Support Specialist is a member of the IT team, whose primary responsibilities are to provide escalated application support, documentation, configuration, project management, and training to employees of Vinfen. It requires both business skills and technical IT knowledge and demands an ability to manage multiple high-level tasks under pressure.

This position requires a commitment to system operation efficiency, a desire to drive process improvement, and the ability to measure the performance of integrated systems. The incumbent in this position must have a strong technical background and experience, project management experience, a customer service mindset, and excellent communications skills.

Responsibilities include:

Manage, administer, and support all applications within a designated business line. Work in conjunction with end users and project sponsors to gain an understanding of desired functionality to defining system requirements. Document and maintain program configurations, job processes, and program modifications. Document and maintain system procedures and guidelines for users. Develop and deliver ad hoc report requests and publish designated reports on Vinfen's intranet. Providing technical support to teams within the organization, and to external clients when required Assist with systems integrations Deliver training to teams within the business Prepare maintenance plans and upgrade schedules

Why Vinfen?

We are committed to you! We offer great training, great benefits, career growth and job security!

Medical, Dental and Vision Insurance for employees working 30 hours or more 15 days of Vacation, 12 Paid Holidays, 10 Sick Days and 3 Personal Days per year (for employees scheduled for 20 hours or more) Education Assistance and Tuition Remission Programs as well as innovative Student Loan Payment Programs. Employment with Vinfen counts toward your Public Student Loan Forgiveness eligibility Professional Development programs including year-round online training courses and opportunities to earn CEUs Retirement savings programs, including a fully funded, employer sponsored retirement plan and an employee funded 403 (b) plan Company paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance Voluntary Term, Whole Life, Accident and Critical Care Insurance Flexible Spending Reimbursement Accounts (Health and Dependent care) $500 -- $1,000+ Employee Referral Bonuses with no annual cap! Other generous benefits including discounted memberships, access to wellness programs and more!

About Us

Founded in 1977, for over 40 years Vinfen has been a leading nonprofit human services organization that "transforms lives" by building the capacity of individuals, families, organizations and communities to learn, thrive and achieve their goals. Vinfen supports thousands of adolescents and adults with psychiatric, developmental and behavioral disabilities at more than 200 sites with over 3,000 employees in eastern Massachusetts and Connecticut. www.vinfen.org/careers

My Vinfen. My Community. My Job.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Information Technology, Applications Systems, SQL, Java, HTML, Active Directory, Database Management