Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Docusign is looking for a passionate, hard-working, and inventive Applied Scientist to help build industry-leading, innovative AI/ML solutions. You will be able to get your hands on all aspects of the AI/ML feature life cycle by tapping into your expertise in NLP and document understanding. You will be building production-level machine learning models that deliver more personalized and automated customer experiences throughout the Docusign Agreement Platform. This position is an individual contributor role reporting to the Director, Machine Learning. Responsibility Work together with your Applied Science team to perform model development, research, testing, and evaluation of existing and emerging deep learning methods and technologies that can be effectively applied to the contract domain Apply the latest architectures and technologies to build Docusign IP and solve complex NLP challenges including but not limited to generating representations, text understanding, semantic retrieval, contextual extractions, and summarization Develop an understanding of the technologies, methods and the architecture within Docusign product development Understand, assist, and improve the existing model training, evaluation and online inferencing processes, define online metrics, and design user feedback for our AI/ML features Work closely with the engineering partners to deploy models into production, build scalable AI systems, and monitor and improve performance metrics Work closely with Product Management to translate user scenarios and product requirements into designs and plans for robust, customer-agnostic machine learning solutions Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 5+ years of related experience with a Bachelor’s degree; or 3+ years related experience with a Master’s degree; or a PhD without experience; or equivalent in work experience Experience in designing, developing, and monitoring machine learning and deep learning solutions Experience programming in PyTorch, TensorFlow, or equivalent deep learning framework Fluent in Python Bachelor’s degree in computer science, physics, statistics, econometrics, operations research, applied mathematics or an equal computational field Preferred Demonstrated experience developing and deploying large scale document understanding models in production Experience in latest NLP techniques including LLMs and language representations Experience in text extraction techniques, especially using OCR and direct extraction from docx, images, and pdfs Strong desire to stay ahead of industry trends technologies with a commitment to continuous learning Extensive experience in data collecting, cleaning, sampling, and processing large, diverse structured or unstructured datasets Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $151,800.00 - $245,150.00 base salary Washington and New York (including NYC metro area): $145,800.00 - $214,350.00 base salary This role is also eligible for bonus, equity and benefits. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-CF2