Appointment Scheduler, Oswego Oswego, NY (http://maps.google.com/maps?q=10+George+St.+Oswego+NY+USA+13126) Description Basic Function: To maintain the appointment schedule and schedule routine appointments to balance the patient flow within the center. Principal Accountabilities: + To schedule appointments for all center providers + To determine if a patient call should be transferred to a appropriate party, ie. nurse, medical provider or referral + Timely review and return of voice messages from patients + Assist patients and de-escalate patient concerns as appropriate + Assist patients with coordinating appointments that fit their needs + Reviews scheduling history to ensure continuity of care + Follows scheduling guidelines and provider templates for appropriate scheduling + Adjust provider schedule according to time-off requests + Prepares and sends appointment letters to patients as needed + Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information + Coordination with Medical Records staff with facilitation of new patient packet + Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy + Documentation in PM/EHR of any discussion with patients as appropriate + To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team + Other duties and responsibilities as may be requested by supervisor and/or management Requirements + High school diploma or GED is required + Appointment Scheduler must be willing to accept direction from supervisor, possess the ability to work well and + a professional with compassion in stressful situations + Verbal and written communication skills, office applications preferred + Demonstrate proper judgment and decision making skills when necessary + Comply with the organizations code of conduct, safety rules and adheres to all company policies + Carry out job responsibilities in an ethical, effective and professional manner + Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors + Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system + Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers + Must be keenly aware of the importance of confidentiality in all aspects of the position Salary Description $15.94-$18.44 Depending on Experience