COMFORT WINDOWS & DOORS is seeking an individual to handle inbound telephone calls from Upstate New York customers considering our home improvement services. You will represent Comfort Windows & Doors products and services accurately, professionally, and personably in order to schedule appointments for the sales representatives. + Answer a high volume of inbound calls each day looking to schedule a free estimate; + Discuss with the customer what they are looking to have done and work towards scheduling an in-home and/or showroom appointment for a sales demonstration with a representative; + Enter information gathered from the customer call into the computer system; + Participate in continual training sessions to stay up to date on Comfort’s products, services, promotions, sales methods, computer systems, etc.; + Place outbound calls to follow up on customer leads generated from advertisements, home shows, etc.; + Back-up for Receptionist as needed, including greeting of walk-in customers, answering calls, handling mail. Qualifications: + Minimum 2 years of inside sales and/or customer service experience preferred; + Strong phone presence and the ability to work in a fast-paced environment; + Excellent verbal and written communications skills; + Strong listening and presentation skills; + Ability to multi-task, prioritize, and manage time effectively; + Proven follow up and organizational skills; + Proficient in MS Word, Excel, and Outlook. Hours are Monday through Friday from 8:30am to 5:00pm. Along with a competitive hourly pay rate, Comfort Windows & Doors offers a complete benefit package including health, dental, and vision coverage; 401K plan with a dollar-for-dollar company match up to 4%; a free $10K life insurance policy; generous number of paid holidays, vacation, and sick time; career advancement opportunities. Comfort Windows & Doors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.