Apprentice Insurance Broker / Associate Case Management Support Team Member - Marsh Restructuring & Recovery – Birmingham
The company: Marsh Restructuring & Recovery
Marsh Restructuring & Recovery is an established team providing insurance and risk solutions to insolvency practitioners, trustees and property receivers who have responsibility for assets and liabilities pertaining to their appointments. Consequently, we provide insurance and risk management solutions to a very wide scope of business types and sizes all across the UK providing for an extremely diverse work stream ensuring a broad opportunity for learning and development.
Marsh Restructuring & Recovery is member of the wider Marsh Group and with offices in more than 130 countries, Marsh is the world’s leading insurance broker.
This is a great opportunity for individuals who have completed further or higher education (i.e A-Levels or equivalent or university degree) and are looking for a long term, exciting and rewarding career in insurance. Being part of an established team will ensure you are surrounded by capable individuals available to provide support throughout the learning experience.
Our Case Management Support Program is backed by our training provider, BPP who will provide expert insurance training and support alongside an apprenticeship qualification which includes the Cert CII certification and a Level 3 Insurance Practitioner qualification.
The role: Apprentice Insurance Broker / Associate Case Management Support Team Member
We recruit for potential and not industry experience, we are seeking individuals who aspire to be leading contributors to our business and who can embrace the opportunity to complete our apprenticeship funded training programme and attain chartered insurance qualifications
This is a superb opportunity to launch an insurance career within a sustainable and exciting industry that provides aspirational individuals the platform for a long term insurance career
What can you expect?
The Restructuring & Recovery team operate from a modern, fit for future office with easy access via car or public transport routes
A permanent, full time role
You will commence your employment on our 18 month apprenticeship programme and with support be expected to complete your Cert CII which is a strong foundation to any career in insurance. Studying and working towards this qualification will account for 20% of your working week with the remaining 80% working within the team
Work within the team will change as you learn and develop with initial tasks being solely computer-based work with limited client interaction progressing to having more autonomy and responsibility as competency increases. The pace of the development will depend on the candidate
Potential future progression within the company, developing your role with continued support for advanced industry professional qualifications
An unrivalled accelerated foundation to your career with a global leader in insurance broking and risk management
We will count on you to:
Provide excellent client service on all aspects of account management to our clients, ensuring client needs are identified and met in line with agreed service standards
Speak with clients on a day-to-day basis via telephony and email platforms
Utilise insurance broking systems on a daily basis
Work towards managing a portfolio of clients, understanding their needs and provide suitable products and solutions to mitigate their risk
Ensure timely completion of all set tasks ensuring client satisfaction at all times
Demonstrate your adaptability skills when required in order to support colleagues in completing business critical tasks
Develop meaningful working relationships with our insurer partners through regular contact and liaison to better serve our clients
Through training, coaching and mentoring have a thorough understanding of all major classes of insurance that we offer our clients and keep abreast of new technical and product developments
What you need to have:
Minimum of 5 GCSE’s at Grades 9 – 4 (including English & Maths)
Have completed your education and ready to start a role in April 2025
Previous experience within a client/customer facing role, this can be gained from within a similar role or working in environments such as (but not limited to) retail, hospitality, food & beverage etc paid or via volunteer work
Excellent customer service skills or willingness to work towards them
Right to Work in the UK or Republic of Ireland (no visa sponsorship provided)
What makes you stand out:
Demonstrate enthusiasm and pride in maintaining a high standard of work
Keen interest to work in a diverse and collaborative environment
Good attention to detail
Ability to multitask and prioritise responsibilities
Ability to work independently
A good work ethic with good punctuality
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.