As part of the Apptio Global Practice Go To Market (GTM) team within the Customer Success (CS) organization, the Solution Architect - Cloudability will help shape and drive technical best practice architecture and configuration within the Cloudability Product line as well as the other products that integrate with the Cloudability Product line.  Armed with deep product expertise from years of customer facing experience, he/she will work cross functionally with other technical consultants to build the best overall technical architecture and solution for the benefit of our customers.  As an Apptio technical subject matter expert, the Solution Architect will be responsible for providing sound guidance & recommendations to teams in all phases of the customer lifecycle. To succeed, the Solution Architect must have the aptitude and curiosity to work deeply with the Apptio product suite, the passion to work with innovative technology that is evolving quickly, and the energy to work in an entrepreneurial and fast paced environment.
Us:
As an organization, Apptio has a very strong culture; it is open, transparent, and very customer focused.  Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day:Growth MindsetDealing with ambiguity and changeTake ownership and has accountabilityCustomer-focusedFoster an inclusive environment
What We Want You To DoPerform design reviews and propose recommendations that balance business requirements with technical best practicesAct as the primary technical liaison between CS and EngineeringBroadcast technical bulletinsAssist project teams in understanding Engineering recommendationsPrioritize and advocate for product improvement ideas reported from the fieldProduce technical enablement content for the fieldDistill technical details into consumable concepts that can be explained to consultants and customersBuild tools to automate manual processes and analytics to inform future investmentsDesign and implement process changes to improve the technical delivery capabilities of the CS teamParticipate in technical escalations as necessaryAssist with root cause analysis when incidents ariseTrain future generations of architects