Working hours: 7 hours per day (Flex Time)

Report to: AQS Client Success, Associate Director

Responsibilities/Objectives
You’ll Love This Job if You Like To…
• Provide best-in-class support for patent and trademark clients
• Manage annuity payments
• Resolve payment issues such as rejected cases from the Japan Patent Office
• Manage invoices, credit notes, statement of account, quotes, and any other Finance related tasks.
• Manage client relationships for new and existing clients
• Form trusted relationships with a focus on providing solutions to client requirements in a timely manner
• Proactively communicate and collaborate with external and internal clients to keep payment records
   current and accurate
• Establish and maintain close working relationship with colleagues and teams across all territories to
   support a ‘one firm’ service delivery
• Support the team on administrative tasks
• Support the sales team during the latter stages of the process to educate clients on the services

Requirements
(Must Have)
• Fluent in Japanese
• Business-level English
• Bachelor’s Degree
• Excellent problem-solving skills
• Superb attention to detail, accuracy and strong organizational skills
• Demonstrative proactive client relationship skills
• Ability to multitask and work on multiple complex tasks
• Ability to diligently review various documents and client files
• Excellent communication skills and the ability to interact professionally with a diverse group of
   executives, managers, subject matter experts, and administrative professionals
• Excellent reading comprehension in Japanese and English
• Maintain high level of confidentiality and professionalism
• Motivated and the ability to work in a fast-paced, team environment
• Ability to work independently and time management
• Team player
• Work international business hours
• Client-facing job experience minimum 3 years

• Those who reside in Japan and are eligible to work in Japan

(Nice to Have)
• Experience in Finance
• Language skills: French

Benefits
• SOCIAL INSURANCE: 健康保険、厚生年金、雇用保険、労災保険
• HOLIDAYS: Weekends, National holidays and New Year holidays
• OTHERS: Free food and drinks, Paid sick leave, Office Casual attire and volunteer holiday