Essential Duties and Responsibilities:

· Oversee all operational functions related to the safe and effective operation of Hurricane Harbor

· Ensure 100% compliance with all Water Park standard operating procedures as they relate to Six Flags Standardization

· Ensure the proper staffing levels are maintained and assists in specialized recruiting when appropriate

· Assist with the creation and maintenance of the operating budget for the Operations departments

· Directly supervises all seasonal Hurricane Harbor Operations Supervisors and Team Members

· Responsible for maintaining compliance with all Six Flags standards and enforcing park policies & procedures

· Supervise seasonal team members, including hiring, discipline, rewards/recognition, and termination decisions

· Responsible for ensuring completion of team member evaluations and associated merit and promotional opportunities associated with performance review of seasonal staff

· Responsible for tracking and operating within labor and expense budgets

· Responsible for interacting with Guests, resolving complaints, and addressing concerns

· Coordinate and assist with off-season activities to include training, recruiting, and winterization functions

· Ensure 100% compliance with all standard operating procedures as they relate to Six Flags standardization and/or Federal or State guidelines

· Train, audit and adhere to all labor laws and guidelines to ensure full compliance with Federal, State, and park regulations

· Commitment to department, park, and company standards

· Assist Entertainment in the set up & Operation of Fright Fest

· Other duties as assigned by the Operations Manager and Director

Skills and Qualifications:

· Ellis & Associates International Lifeguard Training Program (ILTP) Special Facilities Certification

· Ellis & Associates International Lifeguard Training Program (ILTP) Instructor Certification

· Will be required to work up to six days per week during operating season, including nights, weekends, and holidays

· Must be able to demonstrate excellent written and oral communication

· Superior front line customer service focus required

· Must possess strong leadership, motivational, interpersonal, and organizational skills

· Strong work ethic with an attention to detail

· Occasional travel for training, and assistance at sister properties may be required

· Must be 18 years of age or older

· Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner

· An AFO or CPO certification, preferred

Department(s): Aquatics

Reports to: Operations Manager