At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Job Specific

Conduct aquatic training classes, in-service training drills and internal spot checksResponsible to ensure all aquatic areas maintain compliance with the Starguard Elite ProgramPerform regular spot checks and correct any violations immediatelyLifeguard training classes will be conducted for new hires and recertification of current team membersConduct in-service training drills to all team members per the requirements set by the Starguard Elite ProgramAudits Pool Service Manager’s records of logs/checklistsMaintains database of all records, logs, and lifeguard certificationsResponsible to compile data and filter exception reports for distribution to Risk Management and Executive CommitteeCompiles and produces statistical reports used by Risk Management and LHUO Executive CommitteeMakes suggestion/recommendations for corrective action to Pool Service Manager and hotel Executive Committee when warranted Prepare and submit all required certifications and general information to the Starguard Elite Portal per required standardsAttend all appropriate meetingsAble to work a flexible schedule, including weekends and holidaysOther duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards

Qualifications

High School Diploma or equivalentBachelor’s degree preferredMinimum two years experience in supervising aquatics facility with multi-pool/spa areas in a large resort environmentAbility to master the Starguard Elite Instructor Trainer CertificationProficient in Microsoft Office (Word, Excel, Access, Power Point)Ability to maintain accurate database files to support document complianceAbility to learn and maintain other databases required by Risk Management Excellent guest service/communication skills both oral and writtenSelf-starter, multi-task and organization skillsMust hold valid Class E Drivers License and meet eligibility criteria for travel throughout resort complex