The purpose of the aquatics training supervisor is to manage part-time aquatics and attractions employees within the assigned area of responsibility in order to uphold service standards and meet daily business needs.

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

Lead and direct attractions team members within the assigned area. Assist Supervisory staff in attraction assignment, preparation, and training. Ensure proper staffing and that all employees have proper training and documentation each shift. Facilitate training as needed.*

Complete checklists, inspections, and any supporting documentation in accordance with Hersheypark policies and procedures as needed.

Lead the safe and effective operation of assigned attraction(s). Monitor employees and provide on-the-spot coaching and direction as needed. Monitor workflow and make work assignments to maintain operational capacity of the attraction.*

Provide first line support for guest issues and escalate advanced issues as needed.*

Act in assigned Attraction operational positions, depending on level of experience or operational need (i.e. attractions operator, lifeguard, Team Leader, etc.).*

Communicate with direct supervisor on any staffing or other issues. Report trends, issues, or concerns.*

Participate in seasonal event set-ups and other themed projects as assigned.

Perform other duties as assigned.

  

Qualifications:

Minimum of 1 years of related experience.

Industry Experience - Amusement Park

18 years of age or older.

Completion of high school or GED

Post-Employment - Applicants must attend and complete Jeff Ellis & Associates International Lifeguard Shallow Water and Lifeguard Instructor Training within 12 months of onboarding.

This position is designated as Safety Sensitive and requires successful completion and passing of a pre-employment drug test.

 

Knowledge, Skills, and Abilities:

Strong communication skills and attention to detail.

Must be friendly, team oriented, and customer focused.

 

Job Demands:

While performing the duties of this job, the employee is required to:

Climbing Ladders Occasional (<33%)

Reaching Forward Frequent (34-66%)

Climbing Stairs Occasional (<33%) (ft maximum height)

Lifting Occasional (<33%) (75 lbs maximum weight)

Reaching Overhead Frequent (34-66%)

Finger Dexterity Frequent (34-66%)

Hand/Eye Coordination Frequent (34-66%)

Stooping Frequent (34-66%)

Bending Frequent (34-66%)

Sitting Frequent (34-66%)

Standing Constant (>67%)

Walking Frequent (34-66%)

This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).

This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

Must be able to speak and read the English language.

Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

The position is subject to extreme cold. Temperatures typically below 32° for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.

The position is subject to both environmental conditions. Activities occur inside and outside.

The position is subject to outside environmental conditions. No effective protection from the weather.

The position is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.

Must have normal vision (20/25 or 20/25 corrected) and be free of permanent abnormalities of either eye.

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

 

Hershey Entertainment and Resorts is an Equal Opportunity Employer