Job Title: Clerk - Customer MasterJob Description As a Clerk specializing in Customer Master, you will provide exceptional customer service addressing collection issues and resolving customer discrepancies. You will be responsible for monitoring and maintaining assigned accounts, ensuring effective communication and follow-up regarding customer accounts. This role requires establishing and maintaining cooperative working relationships with both internal and external customers. Responsibilities + Provide customer service regarding collection issues and resolve customer discrepancies. + Monitor and maintain assigned accounts for collections. + Enlist the efforts of sales management when necessary to accelerate the collection process. + Communicate and follow up effectively with management regarding customer accounts on a timely basis. + Establish and maintain effective and cooperative working relationships with internal and external customers. + Make high-volume phone calls and send emails to assigned delinquent customers. + Review accounts for pending claims and update the claims log. + Request offset of credit/debits to management. Essential Skills + Proficiency in Accounts Receivable (AR) and Business-to-Business (B2B) Collections. + Experience with SAP and accounting. + Advanced skills in Excel and Word. + Excellent verbal and written communication skills. + Ability to use 10-key by touch. + Ability to research, problem-solve, and identify solutions. + Superior attention to detail. Additional Skills & Qualifications + SAP experience preferred. + Positive attitude with a willingness to learn. + Must be a team player and able to work with other individuals in and outside the department in a positive manner. + Must be organized and able to meet deadlines. + Must be able to work independently with minimal supervision. + Self-motivated. Work Environment This is a hybrid role requiring 3 days onsite (Monday, Wednesday, and Friday) and 2 days remote. The work hours are from 8 AM to 5 PM. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.