Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
Job Description
The Accounts Receivable Collections Representative performs a wide variety of credit and collection functions including processing and verifying applications for credit and solicits payment on overdue accounts. Compiles necessary information from financial institutions such as banks and credit organizations. Responsibilities also include keeping records of all delinquent accounts, incomplete files, and credit risks. Sends follow-up letters.
Key Accountabilities
Drive collection calls and/or correspondence efforts in a fast paced goal oriented collections department
Provide strategic customer service regarding collection issues, processing customer refunds, and review/process account adjustments
Act as the first point of contact for all customer invoice matters
Communicate and drive resolution tactics between the sales and customer care teams to provide high quality customer satisfaction
Develop strong relationships with clients to strategically resolve any type of inquiry or discrepancy with detailed statements, bills, product orders, etc.
Proficient in planning and organizing time to effectively and efficiently achieve objectives
Contribute to the collections team to drive for timely and quality results
Participates in successful completion of both internal and external audit requests.
Assists with ad-hoc, special projects as required.
Qualifications/Requirements
High School Diploma
Minimum of 3 years of experience in a similar role
Strong knowledge in Microsoft Excel, Word, and Outlook
Strong leadership, communication, and analytical skills.
Capabilities and Success Factors
Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals.
Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
Drives Results – Consistently achieving results, even under tough circumstances.
Ensures Accountability – Holding self and others accountable to meet commitments.
Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Total Rewards and BenefitsCompetitive SalaryMedical, Dental, Vision, STD, LTD, AD&D, and Life InsuranceMatching 401(k) ContributionHealth Savings AccountUp to 3 Weeks Vacation12 Paid HolidaysAnnual Bonus EligibilityEducational ReimbursementMatching Gift Program**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**
Equal Opportunity Employer – Minority/Female/Disability/Veteran