The AR & Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. This position locates debtors and contacts them via phone or email to address their overdue payments and determine the reason for the outstanding debt and collect payment.  Additionally this person is involved in all aspects of AR including billing, credit, cash application and other related tasks.

 

DUTIES & RESPONSIBILITIES: Review open accounts for collection efforts. Make outbound collection calls in a professional manner while keeping and improving customer relations. Resolve client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. Collect customer payments in accordance with payment due dates. Identify issues attributing to account delinquency and discuss them with management. Review and monitor assigned accounts and all applicable collection reports. Provide timely follow-up on payment arrangements. Create and send correspondence to customers to encourage payment of delinquent accounts. Create reports on collection efforts. Involved in billing and receiving and posting incoming payment received via ACH, Wire, Check, or Credit Card. Involved in review and initiation of credit memos. Uploading sales tax exemptions to Avalara and maintain knowledge of basic sales tax standards. A minimum of 3 years of corporate collections experience in a B2B environment with proven success in Collections. Ability to collect payments while remaining professional and keeping customer relationships positive. Strong communication skills (both phone and email), problem solving and analytical skills required. Strong attention to detail with an eye for accuracy. Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency. Must have the ability to research existing account issues to resolve items such as tax issues, customer credit memos, short-pays of invoices, and other issues that may be associated with a customer account. In addition, must have the ability to think critically and troubleshoot invoice issues or account issues. Must understand sales tax and tax exemptions associated. Must have the ability to strategically develop new or alternative ways to collect on delinquent accounts. Proficiency in Microsoft Office including Excel & Word; strong ERP experience required.

 

WORKING CONDITIONS:

This position works In an office environment and as is the nature of our business is exposed to manufacturing operations.

 

PHYSICAL REQUIREMENTS:

May occasionally be required to lift up to 25lbs.

 

DIRECT REPORTS

This position does not have direct reports.