Payment Application Specialist is providing customer service to internal and external customers by resolving unapplied payments through direct outreach to the customers to obtain remittances, or directly responding to inquiries from the customers and internal departments.

Responsibilities:

Remittance Recovery functions, contact customers to obtain remittances for unapplied payments on account (phone calls, emails, letters, etc.)Research and perform account maintenance for internal and external inquiries related to payment applications (including reversal of payments, posting payments, and write-offs)Level 2 support for assigned data entry specialist Build and maintain productive relationships with key external and internal customers (customer centric approach)Responsible for managing and delivering results for assigned cluster of locationsAdditional tasks as determined

Experience:

Proven good performer in Accounts Receivable or other Customer Service RolesStrong analytical and data analysisExcellent communication and relationship building skillsCustomer service focused (phone skills a must)Strong working knowledge of ExcelConflict management skillsAbility to manage multiple tasks concurrentlyStrong organizational and follow up skillsResults drivenPeopleSoft experience preferreExcellent organizational skills and attention to detail

Education:

Bachelor’s degree preferred

Physical Requirements:

Sit, Stand, Walk and Stoop for a prolonged period Talk, Hear, and use hands to finger and handle controls and office equipmentFrequently required to reach with hands and arms

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.