At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Summary:Responsible for providing professional interpretation services to patients and healthcare providers with limited English proficiency (LEP) on an as-needed basis. This role involves facilitating effective communication between patients and healthcare providers to ensure accurate understanding of medical information, treatment options, and patient care instructions.
Does this position require Patient Care? Yes
Functions: Provide clear and accurate interpretation services in person, over the phone, or through video conferencing for patients and healthcare providers with limited English proficiency.
-Demonstrate cultural sensitive and awareness when interpreting, taking into consideration the cultural background and beliefs of the patients and healthcare providers.
-Advocate for patients' rights and facilitate their understanding of medical procedures, treatment plans, and healthcare decisions.
-Maintain accurate records of interpretation encounters, including the date, time, duration, and individuals involved.
-Collaborate with other hospital staff, including medical interpreters, healthcare providers, and patient advocates, to ensure effective communication and patient-centered care.
Qualifications
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsible for arriving on time to greet patients at the International Patient Center and provide services throughout Mass General Brigham hospital campuses from the point of entry, registration, through the continuum of care.
Acts as a Navigator for the international patient during hospital appointment(s). When possible, the same navigator will be assigned to the patient throughout the continuum of care.
Under the direction of the Patient Liaison, assists patients with arranging appointments, tests, examinations.
Interprets and transmits accurately and completely, complex medical information from medical providers to patients, including interpretation of consent forms, diagnoses, care plans and discharge plans of patient-related information.
Assists patients and clinical providers throughout the hospital system in a professional and courteous manner. Provides the highest quality of service at each appointment to every patient and if necessary refers the patient to the appropriate resource.
Understands and abides by all Published Standards of Practice and Codes of Ethics for Medical Interpreters at MGH and BWH.
Seeks evaluation, certification and additional training in interpreting, health care practices and beliefs, and cultural differences.
Resolves issues that arise in their daily responsibilities, answer questions and connects patient back to Program Manager for appropriate follow-up and referrals.
Demonstrates judgment in escalating complex issues to manager and/or care providing team.
QUALIFICATIONS:
Certificate of completion of medical interpretation training.
Minimum of 2 years experience working as a medical interpreter in a hospital or medical office setting.
National Medical Interpreter Certification, Part I or Part II, or desire to achieve one shortly after hire strongly preferred.
Must have knowledge of medical terminology, basic human anatomy, physiology and diagnostic procedures and treatments.
Must be fluent, both verbal and written, in English and target language.
Excellent time management skills and ability to prioritize tasks.
PREFERRED SKILLS AND EXPERIENCE:
Strong interpersonal and communication skills, with the ability to interpret complex medical terminology and concepts accurately and clearly.
Ability to maintain professionalism, confidentiality, and ethical standards in all interpretation encounters.
Excellent listening and memory retention skills.
Ability to work effectively in a fast-paced environment, managing multiple tasks and priorities.
EDUCATION:
High School Diploma or equivalent required
Bachelor’s Degree with a concentration in a human relations field (i.e. Sociology, Psychology) preferred
LICENSES AND CREDENTIALS:
Certificate of completion of medical interpretation training.
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
273 Charles Street
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Day (United States of America)
EEO Statement:
The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.