Tour Guide, Gateway Arch ($16.30/hr + $500 Hiring Incentive)
Mission
What a rush of excitement it would be to work as a Tour Guide 630 feet above ground! The Gateway Arch is looking for enthusiastic individuals who can effectively interact with guests and ensure a memorable visit to the Arch. As a Tour Guide, you will lead groups of up to 40 guests on their Tram Ride to The Top. Please see the following information about being a Tour Guide at the Gateway Arch.
Expectations
Always have a positive, friendly, and approachable demeanor while having fun!Continually exceed guests’ expectations by always having a guest first attitude.Be prompt and accountable when you are scheduled to work.Follow the dress code by wearing your uniform.Adhere to all policies and procedures of the Gateway Arch and National Park Service.Maintain a professional appearance.Engage incoming and departing guests in a warm, genuine and friendly manner when working as a greeter.Maintain an alert, professional posture when not actively engaged with guests.Requirements
Must be at least 16 years of age or older.Must pass alcohol and drug screening.Must pass basic background check.Must pass math proficiency questionnaire (located in employee application).Must have weekend, evening and holiday availability.Knowledge, Skills & Abilities
Excellent public speaking skillsAbility to follow a script that engages guests on their Tram Ride to The TopActive listening to ensure full attention is given to guests and their current needsExcellent communication and teamwork skillsAbility to stand for 3 continuous hours and up to 9 hours a dayAbility to walk up and down at least 96 steps on a regular basis$500 Hiring Incentive
1st payment - $150 following successful completion of 30 days of employment2nd payment - $150 following successful completion of 90 days of employment3rd payment - $200 following successful completion of 150 days of employment*Employees must work at least 15.5 hours per week to be eligible
Benefits
All employees receive a FREE Metro Transit pass. Good for unlimited rides on MetroLink and MetroBusFREE Parking at Local Garage Eligible to earn paid time off after 180 daysDiscount at Arch CaféDiscount at Paddlewheel Café Discount at Arch Store2 St. Louis Riverfront Cruise tickets
Typical Summer Season (Memorial Day to Labor Day) Hours of Operation are 9 a.m. to 8 p.m.
Typical Winter Season (Labor Day to Memorial Day) Hours of Operation are 9 a.m. to 6 p.m.
Closed on Thanksgiving Day, Christmas Day, and New Year’s Day
Busiest Times of the Year:
Last two weeks in MarchMemorial Day WeekendFourth of JulyMid-June through Mid-AugustLabor Day WeekendThanksgiving WeekendChristmas through New Year's Eve
*It is important to note that although we attempt to be as flexible as possible in scheduling, it is difficult to receive time off around holidays.
Bi-State Development is committed to providing an Equal Employment Opportunity experience for all employees, applicants, vendors and customers with an environment free of discrimination, harassment, and retaliation.