Role Proficiency:

Independently analyze and develop applications and review and design solutions in their assigned area of responsibility on ERP/CRM systems. Manage and mentor a team

Outcomes:

      Act creatively to develop applications and select appropriate technical options. Optimize application development maintenance and performance by employing design patterns and by reusing proven solutions while accounting for others' developmental activities       Develop technical documents such as Functional Design Specifications Deployment documentation       Perform design document reviews peer code reviews and suggest code improvements       A single point of contact for the build and deployment issues and resolve them on time       Learn technology business domain system domain individually and as recommended by the project/account       Contribute to ERP/CRM Practice related activities for example (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.       Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.       Identify the problem patterns and improve the technical design of the application/system       Optimizes efficiency cost and quality.   Interpret the application/feature/component design to develop the same in accordance with specifications.   Code debug test and document and communicates product/component/feature development stages.   Validate results with user representatives integrates and commissions the overall solution.   Influence and improve customer satisfaction through things like (but not limited to) offering suggestions for code refactoring and for improvements in business processes completing sprint deliverables ahead of time helping client architects and product owners by way of design suggestions and/or explaining functionality to business stakeholders etc…   Influence and improve employee engagement within the project teams   Learn and implement technology newly released features after impact analysis wherever applicable.   Attend industry/technology specific conferences (if applicable) and share the knowledge with the team.   Conduct peer reviews and demand high quality standards from the reviewed deliverables.   Conduct technical assessments for hiring candidates to developer/lead roles.   Mentor and manage a team.   Set goals for self and team in NorthStar. Provide timely feedback to team members

Measures of Outcomes:

     Number of applicable technical/domain certifications completed      Adherence to process and standards (coding standards)      Number of mandatory trainings (industry/technology specific trainings UST mandatory trainings) completed      Average time taken for turnaround on production bugs Adherence to schedule / timelines      Number of technical sessions conducted within Practice for the benefit of peers and team members.      Contribution to RFPs and estimations in ERP/CRM Practice.      Number of Leads who were guided and upskilled to lead a technical team. Number of process streamline documents prepared for ERP/CRM Practice

Outputs Expected:

Requirement:

Understand the requirements/user stories

Estimate:

Create and provide inputs for effort and size estimation and plan resources for projects. Follow scrum ceremonies.

Configuration and Coding:

Define coding standards
templates and checklists. Perform code review of team members.

Test:

Review and create unit test cases
scenarios and execution. Review test plan created by testing team. Provide clarifications to the testing team.

Manage Defects:

Perform defect RCA and mitigation. Identify defect trends and take proactive measures to improve quality.

Manage Project:

Manage delivery of modules. Manage user stories.

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development. Create/review deliverable documents. Design documentation
requirements
test cases and results.

Status Reporting:

Report status of tasks assigned. Comply with project related reporting standards and process.

Manage knowledge:

Contribute project related documents
share point
libraries
client universities. Review the reusable documents created by the team. Create knowledge sharing assets.

Release:

Execute and monitor release process

Interface with Customer:

Clarify requirements and provide guidance to development team Present design options to customers Implementation reviews with stakeholders. Work closely with customer architects to finalize design

Domain relevance:

Advise software developers on design and development of feature / component with deeper understanding of the business problem being addressed for the client. Learn more about the customer domain and identify opportunities to provide value additions to customers Complete relevant domain certifications

Manage/Mentoring Team:

Set goals and provide regular feedback to team members. Understand aspirations of their team members and provide guidance
opportunities
etc. Ensure team members are upskilled and engaged in the project. Proactively identify any risks and work with mitigation measures. Mentor and motivate junior leads to upgrade their technical screening skills.

Assists others in resolving complex technical problems:

Manage all aspects of problem management activities
investigating the root cause ofrnproblems and recommends SMART (specific
measurable
achievable
realistic
timely)rnsolutions.

Development and review of Standards & Documentation:

Maintenance of software process improvement activities
communicating to a range of individuals and teams.

Solution Definition & Design:

Define Architecture for the small sized kind of project. Design the technical framework and implement the same.

Skill Examples:

     Proactively identifying solutions for technical issues.      Ability to maintain technical evaluation procedures.      Ability to estimate project effort based on the requirement.      Perform and evaluate test results against product specifications.      Break down complex problems into logical components.      Interface with other teams designers and other parallel practice; including regular follow up for any conflicts during project execution.      Create and articulate impactful technical presentations.      Follow high level of business etiquette in emails and other business communication.      Drive conference calls with customers and answer customer questions.   Ability to work under pressure determine dependencies risks facilitate planning and handle multiple tasks.   Build confidence with customers by meeting the deliverables in time with quality.   Proactively ask for and offer help

Knowledge Examples:

     Functional and technical designing on various ERP/CRM cloud platform features and automations.      Thorough knowledge of coding best practices and understanding the limitations of coding.      Experience using data loading tools.      Experience with production deployment and solving deployment errors.      Experience in integrating ERP/CRM with external systems using SOAP API REST API etc.      Experience working in Agile methodology.      Must have knowledge - HTML/HTML5 CSS XML AJAX Web-services.      Experience with Google APIs JQuery/any other java-script framework ERP/CRM technology specific mobile development analytics etc.      Deep knowledge on architecting solutions and applications on cloud-based infrastructures. Deep level proficiency in the specialist area.

Additional Comments:

About the Role The Workday HCM/HRIS consultant is a key role in our Workday AMS support team responsible for the administration, maintenance, and support of our customer’s Workday production systems. They will augment our managed capacity squad or customer teams to enable a stable production environment while bringing their prior HRIS experience to support enhancements and maximize the value customers get from Workday, The Opportunity and Responsibilities: • Partner with customer teams live on Workday to support end users via resolving functional and configuration issues, ensuring data integrity, delivering enhancements, and achieving greater process efficiencies. • Manage/support Workday system modules, support semi-annual upgrade processes, and deploy new functionality as approved • Facilitate problem solving between customer resources, and subject matter experts/process owners. • Provides Workday functional expertise for enhancements and development including business process configuration, testing, and other troubleshooting support – specifically around Core HCM, Absence, Time Tracking, Compensation, and Custom Reports • Support transactional and ongoing operational activities like Security administration and loading of data via EIBs • Create test scripts, document test scenarios, and perform testing activities of HR systems during semi-annual release upgrades or launch of new features. • Work effectively to support client satisfaction and success, while growing USTs footprint and reputation • Work with internal UST product teams to leverage internal capabilities and accelerators for our customers. What you need: • At least 8+ years of Workday experience in a direct customer facing AMS/post-production support role • Strong experience and certifications (Implementation/pro) with hands-on experience in at least three or more of the following modules – Core HCM, Absence, Time Tracking, Compensation, and Custom Reports. • Experience gathering business requirements and translating to Workday functionality, including associated testing routines to validate solutions before moving them to production. • Configuration skills to implement new Workday functionality, improve existing functionality, and create custom reports or simple integrations. • Proactive attitude and approach to resolving issues and suggesting solutions. • Good organizational skills and an excellent team player • A strong focus on customer satisfaction while effectively managing client expectations. • Will require attending early morning or late evening meetings (like daily stand-ups) to meet with customer team leads and other team members who may be in different time zones.