Area General Manager- Facilities Management: NY, NY Job ID 189875 Posted 28-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) New York City - New York - United States of America Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. About the Role: As an Area General Manager (AGM), you are responsible for providing leadership, management, and development of an agreed portfolio of CBRE accounts, ensuring financial and operational commitments are met and exceeded, while continually developing the customer base. This includes service delivery, P&L oversight, QHSE, regulatory compliance, people and talent management, operations management, and business development. What You’ll Do: • Provide leadership, coaching and guidance to a defined portfolio of accounts, to ensure that contractual commitments are met and exceeded. • Identify and execute opportunities for the strategic development of the portfolio, to deliver increased revenue and profitability, ensure additional services and projects are added, and contracts are renewed. • Ensure optimum staffing structures operate across accounts, balancing cost reduction with the delivery of service excellence and employee satisfaction. • Ensure appropriate account review, audit and governance regimes exist to meet regulatory, policy and contractual commitments, and ensure all required elements of the GWS Local Target Operating Model are in place. • Attend account sites within the portfolio regularly and deputize for the Account Leader when necessary. • Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key clients at various levels, including formal monthly, quarterly and annual reviews. • Support the sales process through solution development, participation in presentations and consultation meetings, and hosting visits as necessary. • Act as a Transition Leader on the mobilization of new accounts as they arise, ensuring a smooth sale to operations handover is delivered. • Work with other operational leaders to ensure the collaborative development of the business, effective teamworking, and a culture in keeping with the company’s RISE values. • Support effective business communication internally and externally, with clients, CBRE team members, supplier partners, tenants, landlords, and all other business stakeholders. • Support People Engagement and account DE&I objectives; promote and maintain CBRE culture throughout account. Qualifications: What You’ll Need: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. • Bachelor's degree required. • 8 years+ relevant work experience and/or training, including people management experience. • Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook. • Ability to comprehend, analyze, and interpret complex business documents and respond effectively to sensitive issues. • Excellent written and verbal communication skills, including the ability to effectively present information. • Strong organizational and analytical skills. • Ability to solve advanced problems and deal with a variety of options in complex situations. • Advanced analytical and quantitative skills. • Advanced knowledge of financial terms and principles and the ability to calculate intermediate figures such as percentages, discounts, and commissions and conducts advanced financial analysis. • Must be flexible to work outside core office hours from time to time to meet tight deadlines as set by customers. • This role will require travel on occasions, to other work locations for team meetings, site visits or to attend conferences and events. Why CBRE? We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity. Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family. Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning. Diversity, equity, and inclusion (DE&I) are more than just values- they’re a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities. New York Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Area General Manager position is $135,000 annually and the maximum salary for the Area General Manager position is $170,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)