As the Area Head of Operations, you will lead the operational activities and manage the activities of the Dialysis Centers in North - East Poland, ensuring a productive workforce and collaborating with senior staff on strategic planning. Your focus will be on delivering high-quality services efficiently and effectively. Join us and lead a dedicated team towards operational excellence. Drive strategic initiatives, foster a high-performance culture, and ensure the delivery of exceptional care services.

Key Responsibilities:

Leadership & Direction: 

Communicate local action plans aligned with the broader organizational mission. Motivate and guide the team and Head of Dialysis Centers to achieve business goalsAbility to manage the structure of departments

Performance and Operations Management: 

Set performance objectives, monitor progress, and take corrective actions to ensure targets are met. Oversee clinic operations, ensuring the delivery of high-quality services and adherence to operational measures. Planning and maintaining staffing levels that consider budget and quality parameters.

Collaboration:

Work closely with international and local commercial operations leaders, care delivery functions, and various G&A departments such as Medical, Legal, Compliance, and HR. Engage with external service providers, suppliers, local authorities, and government representatives. Building and maintaining long-term business relationships with service providers, hospitals, provincial NHF branches

Strategic Planning: 

Contribute to and implement strategic planning systems. Drive operational improvements and excellence measures. 

Budgeting:

Develop and manage budgets, audit outputs, and analyze data for informed decision-making. 

Compliance:

Ensure compliance with regulatory requirements, industry standards, and company policies. Lead quality assurance efforts and evaluate risks. 

Capability Building:

Identify development needs, build team capabilities, and provide coaching to enhance performance. 

Requirements: 

Master’s degree in General Management, Finance, Clinic Management, or a related field.5+ years of experience in supervising and directing teams and resources. Experience in the pharmaceutical or medical technology industry is a plus, healthcare experience is preferred  Fluent English and PolishStrong track record of effectively managing third parties Strong strategic, analytical, and planning skills. Effective communication, interpersonal, and presentation skills. Negotiation skillsRecruitment skillsStrong project management capabilities and financial acumen. Proactive, flexible, and commercially aware. Proficiency in IT tools (MS Office, CRM, SAP) and modern communication systems.