Requisition ID: 83664
Florida Power & Light Company is America’s largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry? Join our world-class team today!
Position Specific Description
This position oversees and leads the day-to-day operations for a team of customer advisors. Individuals in this role will manage a small subset of customers and help to strategize, plan, organize and monitor strategic business initiatives. Individuals in this role drive excellence in achieving business objectives and operational effectiveness, while continuously building excellent customer relationships and mentoring fellow Customer Advisors. The ideal candidate would have 7 + years of experience.
Daily duties would include:
· Lead a team of customer advisors and directly manage a small group of customers
· Elevate any customer concerns to Regional Manager, as necessary.
· Provide timely updates to Regional Manager on key strategic initiatives and overall business.
· Timesheet and expense report review/approvals for direct reports
· Complete and deliver check-ins and annual performance reviews for direct reports
This position strategizes, plans, organizes and monitors strategic buisness initiatives which span across multiple customer segments and are assigned to handle large Commercial Industrial and Governmental Accounts. Individuals in this role drive excellence in achieving business objectives and operational effectiveness, while continuously building excellent customer relationships and mentoring fellow Customer Advisors.
Job Duties & Responsibilities Leads value-added projects such as supporting regional leadership in the development of strategic plans, mergers and acquisitions (asset optimization), project development and building relationships with state and local regulators Maintains extensive knowledge of technical products and energy efficiency programs to develop and drive regional and enterprise wide campaigns to generate technical sales Develops, owns and delivers strategic initiative plans and presentations to business leaders at higher levels of management, including executives (internally and externally) Serves as lead, mentor and subject matter expert on all customer relationship management initiatives, products and services Leads the building of relationships with customers and internal stakeholders to improve retention across all business lines Develops and executes on strategic customer relationship objectives Interfaces with business unit leadership and process owners to drive efficiencies Manages multiple complex projects successfully at any given time Performs other job-related duties as assigned Required Qualifications High School Grad / GED Bachelor's or Equivalent Experience Experience: 6+ years
Preferred Qualifications Bachelor's Degree Master's Degree Certified Energy Auditor (CEA) Certified Energy Manager (CEM)
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.
Employee Group: Exempt
Employee Type: Full Time
Job Category: Customer Service
Organization: Florida Power & Light Company
Relocation Provided: No
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
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