Key Deliverables
Strategic Roll outs : 
• End to end responsibility from start of construction till store opening  • Ensuring all support processes are completed in time for launch (fit out/ staffing/ inventory/ IT)  • Manage contractor/ vendor relationships  • Oversee closure of current store during conversion 
Store Operations & Audit / Compliance : 
• Co-ordination with Zonal Sales & CS to ensure required operational support (e.g. inventory control, service processes, merchandising etc)  • Ensure compliance with all defined operations procedures  • Understand and analyze Store / Zone level Analytics Reports (KPIs) to identify issues, areas of improvement, deviations etc.  • Monitor competitor activities & share recommendations for response 
Profitability : 
• Is responsible to drive and achieve store/ franchisee profitability through delivery of agreed revenue & cost plan  • Own plan for non performing stores (including closure recommendation)  • To ensure deployment of agreed programs across all the stores 
People Development / Team Management : 
• Ensure seamless supply of quality manpower in store  • Own the personal development of Store Managers & outsourced Store Staff  • Support the hiring process by identifying talent  • Identify gaps & recommend solutions to improve the induction & training strategy for store staff 
Customer Experience : 
• Ensure total compliance of CE guidelines  • Ensure implementation of agreed action plans  • Ensure Circle support to manage exceptional escalations, as required  • Train Store Managers and Associates to handle demanding customer 

Skills Required
• High energy  • Strong process orientation  • Project management skills  • Appreciation of need for Customer Experience delivery  • Building & nurturing partnerships
Educational Qualifications
MBA or equivalent Business Management Diploma
Work Experience
• 4 - 6years. At least 2 years in a retail Business Operations role • Preferred sectors : Handset retail, Modern retail